Brigitte Shoff
Little Silver,MD
Summary
I would love to put my skills to work for the team on a different level as a collaborative, knowledgeable, sociable and detail-orientated Sales Administrative Professional with sixteen years of experience within the Marriott Sales Office.
I have been fortunate to work with amazing Leaders and Teammates and have learned so much from them over the years. They have, in return, responded with appreciation and friendship during my time with Marriott.
Opportunities for familiarity, camaraderie, and cooperation with Associates from various disciplines within Marriott has always been my favorite parts of working for this company. Building relationships and forging connections creates strength, cooperation and stability within a team, and I feel especially capable and excited to be a candidate for helping to facilitate these goals.
I gladly share my accumulated learnings and resources with Sales Office Administrative Assistants, Sales Managers and Group and Catering Sales Leaders. I feel that lifting each other up and being generous with one's wealth of knowledge is the key to a healthy, and productive team that aspires to excellence.
Additionally, a passion for training, mentoring new teammates, sharing best practices and tips for producing good, clean work, and providing excellent support to the Sales Team and ultimately to customers is something that I would love to continue to share and spark in others!
I sincerely hope for the opportunity to help move this exciting new ship over the mountain, build and launch it into clear sailing waters!
Marriott International has the most capable, smart, and hard-working Sales Administrative Assistants anywhere. It would be an honor to be invited to lead the Administrative Team as Marriott continues to grow and evolve.
Much appreciation for your consideration,
Brigitte Shoff
Administrative Assistant, Marriott Multi Hotel Sales
Cell: 301-980-6750
Overview
19
19
years of professional experience
Work History
Sales Administrative Assistant
Marriott International, Incorporated
07.2008 - Current
- Possess 16 years of experience and knowledge within the Marriott Sales Office. Understanding of the norms, procedures, protocol and culture of Marriott, Inc.
- Produce with accuracy and speed-to-market: Group Sales Agreements, Letters of Intent, Tour and Travel Agreements, Proposals, Addendums.
- Generate daily and weekly reports for distribution to Multi Hotel Sales Office and Stakeholders.
- Create and maintain organized, detailed administrative processes, training documents, files and instructions.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
- Lead trainings and meetings in order to share knowledge and best practices to ensure consistent , timely and accurate productivity of Sales Administrative Assistants. Goal: to improve not only work processes, but also offer an arena of support and confidence for asking questions, providing answers, guidance and suggestions - resulting in boosting individual and team morale, work ethic, and desire to excel in our roles as Sales Support Professionals for the Multi Hotel Sales Team.
- Training and mentoring of new Sales Administrative Assistants.
- Provide overview and light training sessions for onboarding Sales Managers: introduction to work processes, creation and life of an activity; resource materials, and demonstrating how agreements and Proposals are created.
- Work on large projects such as MAST Audit: coordinate with hotel General Managers, Destination Sales Executives, and Sales Executives in order to update and make current and complete each hotel's MAST page, as MAST is utilized and relied upon for accuracy by all within the Marriott Sales Organization, on and off property. Appointments made over the period of two to three months, sometimes meeting multiple times with General Managers and Executives of my assigned market. As the project due date came near, I volunteered to follow up with those many hotels from other markets that had not yet completed their updates, resulting in the timely rollout of a freshly detailed, accurate MAST page for each hotel in our region.
- Reputation for stepping up to assist coworkers, Sales Managers, and Team Leaders with special requests, advice or guidance on a daily basis and never hesitating to volunteer for special projects, no matter how simple or complex.
- Recognized for consistently producing and presenting excellent and accurate work and completing assignments/activities and special projects prior to due dates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Constantly strive to support excellent customer relationships on behalf of our team of Sales Managers through timely response to inquiries and going above and beyond to accommodate customer requests. Extensive knowledge of how to use work resources to avoid unnecessary transfers, quickly alleviate customer anxiety and answer questions.
- Established administrative work procedures to track daily tasks and meet Sales Office objectives and goals.
- Learned FOSSE in order to take on the role of Sales Office FOSSE Administrator while concurrently working as the office's sole Tour and Travel Sales Administrative Assistant. I had noticed that there was a recurring issue, much to the dismay of Segment Sales Managers, with rooms becoming unavailable after having been offered to the customer. As only one person in the Sales Office had FOSSE training, I saw that there was an urgent need for additional assistance. Our Select Service hotels were subsequently able to more concisely track the number of rooms remaining in their inventories and avoid overbooking.
- Answered Phone lines, qualified live customers, routed calls and misdirects, checked and distributed voicemails, followed up with customers, Sales Managers, and hotel Sales Staff. Consistently recognized for answering the highest number of phone calls rolled to the Admin Team.
- Created training documents, references and guide sheets for "Marriott Excellence" in phone customer service. Designed and led training sessions consisting of workshops, role-playing and shop calls.
- Cross-train in order to help support other teams during staff shortages and to provide aid during unusually busy times such as closing week. Help eLead Catcher Team in creating opportunities from incoming leads when that team is short of help. Assist with Turnovers, creating series opportunities/Quotes, assist with DQI Cleanup, redistribution of quotes and opportunities upon a Sales Manager's departure.
- Have acted as Lead Assigner for the Admin Catching Team. Currently acting as backup.
- Collaborated with other teams to identify areas of duplication in reporting in order to maximize and streamline our efforts.
- Created binders and organized Sales Reference Materials for incoming Sales Managers. Ordered supplies and ensured work space was satisfactory and ready for new hires. Creation of banners, welcome card, etc.
- "Fun Committee": Office Olympics, Scavenger Hunts, Talent show, Hotel raffles. Potlucks. Team Outings.
- "Spirit to Serve" Committee: Helped organize events such as bulk brown bag lunch preparation for Manna Food Center and making puzzle murals for INOVA Children's hospital.
- Over the years, have cultivated many excellent working relationships and friendships with Associates of all rank and file, from all over our Sales Organization.
- Known as an enthusiastic team player who is passionate about the success and well being of my Team and all of those we represent and support.
- Care deeply and sincerely about the business that we are in: Hospitality and Excellent Customer Service.
Senior Sales Administrative Assistant
Marriott International, Incorporated
04.2007 - 10.2008
- Senior Administrative Assistant to the General Manager of the Mid Atlantic Sales Office.
- Senior Assistant to the General Manager of Sales Force One, nine Directors and two training Managers.
- Assisted Leadership Team with management of complex calendars and to-do lists to support launch of new organization: Sales Force One.
- Acquired proper equipment, refreshments and supplies for meetings; assisted with coordinating schedules, preparing and providing materials and packets for interviews; onboarding of new hires; work with HR to ensure all proper documentation and procedures were followed, securing SFA seats, processing invoices, placing purchase orders for supplies, securing housing for incoming new Directors, communication with Building Security regarding visitors, deliveries. Obtaining badges, work with IT to change office tapes in highly secured area.
- Arranged business travel details (flights, hotel, transportation, dinner reservations, etc) for Leadership Team.
- Reviewed Director's office voicemails and relayed information. Strict confidentiality exercised at all times.
- Arranged for movers to new office; arranged and supervised secure documents removal and disposal; helped to choose and ordered office furniture and equipment, met with Building Maintenance, Property Management, Designers, Architects, Plumbers, Lighting Specialists, Cafeteria Manager, Project Manager and Marriott Executives involved with the launch of Sales Force One.
- Ensured proper C.O.I. and other required legal documents were received and delivered to the proper office/person (HR)
- Coordinated with Area Sales, Corporate Business Team, and out-of-state Associates working from the Sales Office: arranged and assigned desk/office areas, ordered requested equipment and furniture for those Associates; invoiced their respective department or hotel.
- Maintained Sales Force One meeting and conference room schedules for visits between such as David Marriott and Senior Sales Executives, Market Leaders, Stakeholders and Sales Office Leadership. Marriott Senior Executives/Leadership at that time were using the new Sales Force One Office for their conferences and meetings, so I was their point of contact for these reservations, and most often the first person to greet them when they came to visit.
- Set up and broke down meeting spaces, ordered catering, ensured equipment such as screens and polyphones, etc. were working and meeting-ready, that any promised requests had been accomplished and that the space was immaculate.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Coordinated trainings for new team members.
- Organized the first Admin Committee and led formal, regularly scheduled Administrative Team Meetings. Acted as liaison between Admins and Leadership Team.
- Advocated for higher pay for the Sales Administrative Assistants. Thanks to having done my market research on pay rates within our market and sharing with my General Manager the Admin Team's concerns and thoughts, the issue was escalated and the Admins all received a raise and the pay-scale was adjusted two months later.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Coordinated office activities and public events.
- Wrote and prepared agendas for company meetings, took meeting minutes and distributed post-meeting to all attendees.
- Maintained Office and General Manager's document filing systems to ensure consistent organization and management.
Sales and Purchasing Assistant
American General Supplies, Inc., Airline Provision
01.2005 - 02.2007
- Assistant to International Sales and purchasing Manager in the Airline Provisioning Industry.
- Communicated in French with International vendors and customers. Dealings with Boeing, Raytheon, G.E. Aviation and others. Airlines worked with include Air France, Tunisian Air, Air Madagascar, Syrian Airlines, Ethiopian Airlines.
- Sat at my Sales Manager's desk while he was away for weeks to answer phones, fulfill purchase orders, coordinating with representatives from various International airlines.
- Created reports, maintained documentation and records of all purchasing activities to share with Company owner and Sales and Purchasing Managers.
- Maintained consistent email, phone and fax communication with Airline operations, buyers and suppliers to confirm and track orders and verify price revisions on purchase orders and sales.
- Helped maintain and nurture supplier and vendor relationships.
- Oversaw purchase order shipments and incoming deliveries by managing deadlines and cancellation dates.
- Processed purchase orders and invoices in accordance with company procedures.
- Analyzed and reported on inventory levels to determine purchasing and selling requirements.
Education
Bachelor of Arts - Art History And Archeology, Fine Art
University of Maryland - College Park
College Park, MD05.1994
Skills
- Excellent communications and relations with coworkers and Team Leaders
- Prior Management experience scheduling and managing a team at Gentleman Jim's Restaurant in Rockville, MD
- Coordination and communication with Hotel Sales Office staff, GMs, Leadership Team to complete special projects
- Report generation and distribution
- Lead/opportunity building
- Proposal, Agreement, Addendum and Letter of Intent creation
- Training and mentoring new Associates
- Microsoft Office
- Confidentiality and Data Protection
- Support of Leadership Team and Sales Managers
- Sharing Information and updates with Team
- Voicemail messages; follow-ups with customers, Sales Managers, Hotels
Affiliations
American Legion Auxiliary member and former club event coordinator two years in a row. Coordinated meetings, fundraisers, dinners, dances, trips and other events.
Member of Art League of MC. Led workshops, Taught and demonstrated art techniques and wrote syllabus for workshops.
Love to entertain friends and family, paint in my studio,.
I have always enjoyed cooking for friends and family. Organized a monthly "Around the World" dinner party with friends, which was always lots of fun.
Art is a big part of my life, and brings me great joy and peace. I have a small studio in the back yard where I like to go and lose myself in creativity.
I feel that art helps one to let go and think outside the box, which invariably encourages and allows space for ideas and new concepts to be formed that can aid in other areas of life.
Languages
English
Native or Bilingual
French
Native or Bilingual
German
Professional Working
Timeline
Sales Administrative Assistant
Marriott International, Incorporated
07.2008 - Current
Senior Sales Administrative Assistant
Marriott International, Incorporated
04.2007 - 10.2008
Sales and Purchasing Assistant
American General Supplies, Inc., Airline Provision
01.2005 - 02.2007
Bachelor of Arts - Art History And Archeology, Fine Art
University of Maryland - College Park
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
Chandan SharmaChandan Sharma
Director of Sales at JW Marriott, Marriott InternationalDirector of Sales at JW Marriott, Marriott International
Melanie LindleyMelanie Lindley
Group and Housing Coordinator at Marriott International, Inc- Dallas/Plano MarriottGroup and Housing Coordinator at Marriott International, Inc- Dallas/Plano Marriott