Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brigitte Thornton

Amherst,NY

Summary

An individual seeking employment with a company that recognizes my natural desire to embrace and take on new challenges. A company who encourages growth and always offers the ability for advancement. I have acquired excellent experience and have many key proficiencies as follows:

  • Over 10 years of professional experience in customer service
  • Proven ability to excel in many environments
  • Self-motivated and confident in making decisions
  • Great communication skills (verbal and written)
  • MS Office literate (Word, Excel, PowerPoint)
  • Skilled in Leadership/ training

Overview

11
11
years of professional experience

Work History

Surgical Scheduler

WNY Urology
Cheektowaga, NY
11.2019 - Current
  • Followed physician's orders and availability calendar to schedule tests and procedures.
  • Reached out to patients to confirm arrival times and convey procedures.
  • Coded correct procedures for physician and billing purposes.
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reviewed medical histories and current information to provide accurate information to surgeons.

Neurosurgery Physician Assistant Liaison

Invision Health
Williamsville , NY
11.2016 - 08.2019
  • Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
  • Assuring patient’s files are complete and intact prior to an office visit. Scheduling New Patients and follow ups. Keeping up with the doctors schedule and making sure their calendars are organized and and well managed.
  • Assisting Patients with insurance forms. Call and fax prescriptions. Managing medical records. Stocking exam rooms. Scheduling Surgeries.
  • I maintained a complete understanding of my doctors specialty but continuously updating myself with knowledge specifically Neurosurgery.

Mail Room

Fiserv
Williamsville, NY
03.2014 - 10.2016
  • Coordinated mailroom team's workflow, delegating tasks to all employees.
  • Verified proper distribution of incoming mail to correct individuals and departments.
  • Identified major problems when mailroom equipment malfunctioned and contacted couriers for assistance.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Customer Service Representative

Univerahealthcare
Buffalo, NY
03.2013 - 03.2014
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.

Sales

Dial America
Williamsville, NY
01.2012 - 01.2013
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Recorded contact information of customers and potential customers in internal database.
  • Assisted with training and orientation of new employees.

Debt Collector

Capital Management Solutions
Buffalo, NY
02.2011 - 12.2011
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.

Education

High School Diploma -

East High School
06.2009

Skills

  • Appointment Scheduling and Confirmation
  • Data Entry Software
  • Patient Data Management Systems
  • Certified Medical Administrative Specialist
  • Surgery Preparation

Timeline

Surgical Scheduler

WNY Urology
11.2019 - Current

Neurosurgery Physician Assistant Liaison

Invision Health
11.2016 - 08.2019

Mail Room

Fiserv
03.2014 - 10.2016

Customer Service Representative

Univerahealthcare
03.2013 - 03.2014

Sales

Dial America
01.2012 - 01.2013

Debt Collector

Capital Management Solutions
02.2011 - 12.2011

High School Diploma -

East High School

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Brigitte Thornton