Brigitte Lewis
Business Administration
Anchorage,AK
Summary
Experienced operations professional with a strong educational background in business processes and procedures, proven office management skills, and highly effective verbal and written communication. Combines powerful customer service skills with a collaborative approach to interoffice relationship development. Known for thriving in fast paced environments with complex work processes and a high degree of personal and professional integrity.
Project Management Customer Service Specialist Office Management Human Resource Management Financial Analysis Payroll Personnel Supervision Account Management Inventory Management
Overview
6
6
years of professional experience
4
4
years of post-secondary education
11
11
Certifications
Work History
Business Office Manager/Executive Administrative Assistant
WISDOM TRADITIONS INTEGRATED BEHAVIORAL HEALTH
Anchorage, AK
02.2020 - Current
- Set up onboarding of EHR, One Drive, Microsoft 365, Zoom, emails, add to group emails, update all staff contact lists, create network logins for new employees
- Prepare and collect all new employee documents: I9, W4, OIG Check, Direct Deposit, Employee Demographics, and other annual documents that are required for accreditation renewal
- Complete new hire background checks
- First point of contact for security system and issue keys to new employees
- Process Records requests.
- Organization HIPPA compliance officer
- IT point of contact for all IT issues and inventory tracking
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Updated reports, managed accounts, and generated reports for company database
- Implemented and maintained internal controls to protect financial assets
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Assisted in organizing and overseeing assignments to drive operational excellence
- Established team priorities, maintained schedules and monitored performance
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Defined clear targets and objectives and communicated to other team members
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Set aggressive targets for employees to drive company success and strengthen motivation
- Managed senior-level personnel working in marketing and sales capacities
- Developed detailed plans based on broad guidance and direction
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Documented and distributed meeting notes to identify, analyze, and improve workflows
- Organized and updated schedules for executives
- Used software to coordinate meetings, appointments, and tasks senior executives
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Implemented updated policies and practices for organization and monitored effect
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays
- Offered assistance, collaboration and clerical support to auditors throughout entire review process
- Seamlessly interacted with colleagues to plan and complete special projects
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
- Answered high volume of phone calls and email inquiries
- Scheduled appointments and handled calendars for senior leadership
- Organized and coordinated conferences and monthly meetings
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Screened calls and emails and responded accordingly to support executive correspondence
- Conducted research and analyzed data to provide detailed reports on various business topics
- Transcribed meeting minutes to support sales, business development and senior management teams
Receptionist
NORTHSTAR BEHAVIORAL HEALTH
01.2018 - 01.2020
- First point of contact for all incoming facility phone calls while keeping confidentiality standards
- Greet all walk-in traffic and ensured their needs were met while keeping confidentiality standards
- Route calls to proper departments
- Collected payment for meals when a visitor wishes to have a meal with a patient
- Prepare daily deposit
- Receive and distribute mail
- Perform documentation tasks, such as scanning documents into a database, required to maintain accurate documentation to clients’ accounts with the facility
- MHS I
- Prepare lesson plans
- Prepare safety procedures to ensure the safety of the residents
- Monthly budget management to maintain proper supply inventory for lessons
- Conduct group lessons as well as individualized lessons for beginners to advanced students
- Prepare purchase orders for inventory
- Prepare resident reporting for clinical tracking when warranted
Market Coordinator
LAST FRONTIER MEDIACTIVE
01.2019 - 01.2020
- Prepare reports and distribute reports to appropriate management and sales representatives
- Coordinate input of client advertising contracts
- Create new client accounts
- Coordinate input of insertion orders
- Electronic log reconciliation
- Submission of barter affidavits
- Answer all incoming phone traffic and greet customers and clients
- Prepare all Broadcast and Calendar billing on a monthly basis
- Client account collections
- Monitor, reconcile and administer all trade accounts receivable and accounts payable
- Post daily cash and credit card transactions for deposit along with reconciling the deposits in the internal tracking system
- Collect and review employee timesheets for payroll submission
- Assist with new employee orientations with each new employee
- Prepare and review all new hire paperwork packages including detailed explanation of benefits, vacation and personal time off, and holidays
- Create social media and online advertising for promotion of sales.
Office Manager
VOLUNTEERS OF AMERICA ALASKA
01.2018 - 01.2019
- Supervise and manage workflow for administrative staff
- Control inventory and supply ordering
- IT support
- Develop and implement policies and procedures for company purchasing
- Develop training material to clearly communicate processes of policies and procedures
- Maintain positive vendor relationships for accounts receivable and accounts payable
- Accounting entry of accounts receivable and accounts payable into accounting software
- Strategic planning
- Assist payroll processing with employee time tracking
- Schedule travel accommodations for executive management and prepare expense reporting for travel
- Work with human resources management for employee benefit expense tracking
- Maintain communications between Board of Directors and executive management.
Education
Bachelor of Arts - Business Administration, Logistics
Ashford University
San Diego, CA 10.2014 - 05.2018
Skills
MS Office
undefinedCertification
Microsoft Office 365 - Advanced
Additional Information
- Academic Achievements and Awards: , Alpha Sigma Lambda Honor Society (2014) Golden Key International Honor Society (2014) Delta Alpha Pi International Honor Society (2016)
Timeline
Business Office Manager/Executive Administrative Assistant
WISDOM TRADITIONS INTEGRATED BEHAVIORAL HEALTH
02.2020 - Current
Market Coordinator
LAST FRONTIER MEDIACTIVE
01.2019 - 01.2020
Receptionist
NORTHSTAR BEHAVIORAL HEALTH
01.2018 - 01.2020
Office Manager
VOLUNTEERS OF AMERICA ALASKA
01.2018 - 01.2019
Bachelor of Arts - Business Administration, Logistics
Ashford University
10.2014 - 05.2018
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