Bri'anna Goodrum-Moore
Smithfield,NC
Summary
Ambitious medical professional driven to meet or exceed monthly quotas and maximize brand awareness. Goal-oriented individual with pleasant personality and tenacity for goal achievement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
UNC Health
10.2019 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Patient Advisor
Watson Dry Eye Center
09.2018 - 02.2019
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
Administrative Support
Doctors Making Housecalls
02.2017 - 09.2018
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
Intern
MedicalTraining.me
01.2015 - 05.2016
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
Intern
Rex Neurosurgery & Spine Specialists
01.2014 - 05.2014
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
BBA - Healthcare Management
Campbell University
Buies Creek, NC05.2016
Skills
- Patient Flow Management
- Multi-Line Phone Systems
- Document Management
- Workflow Coordination
- Medical Office Management
- EMR Software
- Problem-Solving
- Computer Skills
- Attention to Detail
- HIPAA Compliance
- Physician Assistance
- Multitasking and Organization
- Patient Relations
- Positive Attitude
- Flexible Schedule
- Medical Procedures
- Building Rapport
Certification
- Certified in CPR
- Medical Technician Certification
Timeline
Medical Administrative Assistant
UNC Health
10.2019 - Current
Patient Advisor
Watson Dry Eye Center
09.2018 - 02.2019
Administrative Support
Doctors Making Housecalls
02.2017 - 09.2018
Intern
MedicalTraining.me
01.2015 - 05.2016
Intern
Rex Neurosurgery & Spine Specialists
01.2014 - 05.2014
BBA - Healthcare Management
Campbell University
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