Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brihanna Lewis-Francis

Queens,NY

Summary

Energetic and passionate young professional with a diverse amount of experience in customer service and management in a vast variety of settings such as retail, government agencies and offices, allowing me to excel and adapt to any position. Highly proficient in all Microsoft Office programs, Outlook, and Excel; Along with other data entry platforms such as Qualtrics and Survey Monkey. My vast background has fueled me with the tools to be a proactive manager with demonstrated leadership abilities, achiever mindset and strategic planning expertise.

Overview

10
10
years of professional experience

Work History

Manager- Experience

Canada Goose
12.2021 - 12.2023
  • Achieve or exceed sales targets, regularly beating LY during Peak periods well over 100%
  • Led and trained a team of 15-30 brand ambassadors on store standards and operations, while simultaneously coaching and mentoring, assuring commitments on monthly and weekly KPI
  • Challenged team to grow UPT through Upselling and adding to transactions
  • Resolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in future
  • Leveraging in store elements to provide memorable experience
  • Compliant of store operating procedures to minimize store shrink
  • Performs store opening and closing procedures in alignment with company standards
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Improved sales abilities and product knowledge on continuous basis through morning takeoffs and nightly touch bases.

Key Holder

SCHUTZ
05.2019 - 02.2020
  • Prep store for opening, Help set Visual Merchandising
  • Build and maintain productive client relationships through outreach, as well as brand awareness
  • Demonstrate complete knowledge of merchandise and brand
  • Maintain visual standards of floor
  • Receive merchandise, process markdowns and removal of transfers from floor
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
  • Met and led sales targets by 50% consistently for each shift by positively engaging customers and delivering high levels of service
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Nj Store manager

Michael Aram, Shop
11.2018 - 01.2019
  • Oversee inventory receiving process and controls
  • Schedule employees and assign/ develop task to maintain standard of store
  • Lead opening and closing functions
  • Develop meaningful customer connections, while continually delivering a positive experience
  • Coach associates to drive daily sales goals
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Health Educator

Myofunctional Research Company
04.2018 - 09.2018
  • Assist with implementation of Myobrace system by supporting Doctors on system protocols as well as act as a resource with individual case inquiries
  • Assisted with development of improved seminars and training materials, utilizing tools such as excel, outlook, and Microsoft office Suite
  • Participate in events by assisting in marketing activities as well as develop and share material on Myobrace System
  • Provide high level administrative support through research, developing reports, and observing logistics
  • Deliver presentations and provide trainings to Dental offices and staff on system.

Senior Sales Associate

Nine West
01.2016 - 12.2016
  • Provide support to store by meeting sales goals
  • Maintain Store standards and quality of items being sold
  • Kept detailed track of sales and customer information in company system
  • Create daily goal chart and prepare for store opening
  • Prep and handle register for closing and opening
  • Met or exceeded sales objectives on consistent basis to drive company growth.

Sales Associate

H&M
09.2013 - 07.2016
  • Maintained standards of store working and preforming to meet protocols
  • Helped customers locate products and checked store system for merchandise at other sites
  • Increased sales by offering advice on purchases and promoting additional products
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
  • Answered customer questions about sizing, accessories and merchandise care
  • Worked and developed cash handling skills, processed and placed new products
  • Established an environment of teamwork within my peers and took initiative to ensure proper merchandise handling
  • Engaged with customers to build rapport and loyalty.

DC Intern

National association of County and City Health
02.2016 - 05.2016
  • Provide support to Project Analyst by transcribing calls between grantees
  • Gained experience working creating flow chart to demonstrate technical assistance instances between grantees and Breastfeeding team
  • Created data set charts (qualitative and quantitative) on weekly basis to analyze and evaluate program
  • Assisted in planning of closing Grantee meeting, kept track of Grantee material and poster presentation.

Intern

Washington Med star
08.2015 - 12.2015
  • In Community Outreach
  • Worked on closing Dc Quits program by summing up data
  • Completed Abstracts to share information about DC Quits program
  • Transcribed Data from paper to virtual format
  • Provided clerical support, addressing routine and special requirements
  • Sorted, organized and maintained files
  • Assisted with projects by applying strong analytical skills and studies.

Home Visiting Intern

Maryland Department of Health
05.2015 - 08.2015
  • Office of Family planning and, Developed proposal on teen friendly wellness center
  • Incorporated the use of charts such as logic modules and GANNT charts in wellness center proposal/ plan
  • Completed qualitative research by creating multiple surveys to evaluate the use of a reproductive life plan integration within local clinics
  • Taught a Staff of 10-15 people effective ways to use social media for public health promotion
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations
  • Prepared tables, graphs and fact sheets to summarize research results.

Intern

Howard University School Based Health
09.2014 - 12.2014
  • Provided information to youth on current and relevant health topics
  • Essentially able to serve as a health resource to students at 2 different high schools
  • Assembled material to help facilitate the education of health topics such as drug prevention and nutrition
  • Worked with school Nurse Practitioner to provide peer counseling to students
  • Retained knowledge of concepts and principals necessary to provide health education.

Aids Initiative Intern

National Council of Negro Women
01.2014 - 06.2014
  • Collaborate with supervisor to present HIV/AIDS webinar training to 15 NCNW collegiate sections
  • Analyze and evaluate data from 20+ pre-test and post-test taken by participants
  • Assisted in development of abstract for USCA and CDC conference about HIV/AIDS training
  • Generate public awareness about HIV/AIDS to 1,000+ people through social media outlets.

Education

B.S - Health Education/ Business Administration

Howard University
Washington, DC
12.2015

Skills

  • Public Speaking
  • Leadership
  • Supervising
  • Critical Thinking
  • Organized
  • Advanced Writing
  • Research
  • Data Entry
  • Team Oriented
  • Employee performance evaluations
  • Project Management
  • Training
  • Employee scheduling
  • Google Drive
  • Staff Management
  • Sales growth
  • Experience management
  • Business Administration

Timeline

Manager- Experience

Canada Goose
12.2021 - 12.2023

Key Holder

SCHUTZ
05.2019 - 02.2020

Nj Store manager

Michael Aram, Shop
11.2018 - 01.2019

Health Educator

Myofunctional Research Company
04.2018 - 09.2018

DC Intern

National association of County and City Health
02.2016 - 05.2016

Senior Sales Associate

Nine West
01.2016 - 12.2016

Intern

Washington Med star
08.2015 - 12.2015

Home Visiting Intern

Maryland Department of Health
05.2015 - 08.2015

Intern

Howard University School Based Health
09.2014 - 12.2014

Aids Initiative Intern

National Council of Negro Women
01.2014 - 06.2014

Sales Associate

H&M
09.2013 - 07.2016

B.S - Health Education/ Business Administration

Howard University

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