Summary
Overview
Work History
Education
Skills
Timeline
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Briia Eldridge

Brooklyn,NY

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Caregiver

Freedom Care
Brooklyn, NY
09.2023 - Current
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Accompanied clients to social events such as movies or plays.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted with meal planning to meet nutritional plans.

Dispatch Manager

SYS Transportation
Clifton, NJ
11.2021 - 01.2023
  • Maintained strict oversight of drivers' adherence to safety regulations, while maximizing efficiency with optimized routes and prompt deliveries.
  • Managed and maintained communication channels with external transportation service providers.
  • Provided comprehensive reports on fleet utilization, costs per mile/hour/load, and employee productivity metrics.

Event Coordinator

PWAP Events
Clifton, NJ
02.2019 - 03.2021
  • Managed logistics for event transportation, catering, entertainment, and decorations.
  • Maintained cost efficiency by closely monitoring the budgeting process for each event
  • Maintained strong lines of communication with vendors and suppliers, ensuring smooth coordination before, during, and after events.
  • Managed and resolved unforeseen event issues and emergencies, ensuring participant satisfaction.

Administrative Assistant

Linden Plaza Housing Authority
Brooklyn, NY
07.2016 - 09.2018
  • Managed incoming calls, providing information and transferring callers to the appropriate personnel.
  • Composed various forms of written communication, including letters, memos, reports, emails, and presentations as requested by management.
  • Provided customer support by answering inquiries about company's products and services.
  • Scheduled appointments and facilitated communication between clients, customers, and internal staff members.

Education

Associate of Arts - Business Management

Kingsborough Community College of The City University of New York
Brooklyn, NY
06-2021

Skills

  • Consultative Sales
  • Scheduling
  • Inbound and Outbound Calling
  • Data Collection
  • Information Security
  • Report Generation

Timeline

Caregiver

Freedom Care
09.2023 - Current

Dispatch Manager

SYS Transportation
11.2021 - 01.2023

Event Coordinator

PWAP Events
02.2019 - 03.2021

Administrative Assistant

Linden Plaza Housing Authority
07.2016 - 09.2018

Associate of Arts - Business Management

Kingsborough Community College of The City University of New York

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Briia Eldridge