Brija Brown
Demopolis,Alabama
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Registrar
Whitfield Regional Hospital
2023.01 - Current
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
LICENSED CUSTOMER SERVICE REPRESENTATIVE
LIBERTY MUTUAL
2022.08 - Current
- Center established time standards
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
- Processes policyholder transactions accurately and within Customer Response Center established time standards.
- Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
- Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Interprets policy contracts to insured based on expert knowledge of personal lines auto products
- Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements
- Develops and maintains product, procedural and technical systems knowledge
- Completes licensing and continuing education requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
ROLL SHIPPER
Georgia-Pacific
2021.03 - 2022.03
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Coordinated storage locations and product movements.
- Collaborated with other departments on supply and quality issues.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Completed daily cycle counts and assisted with monthly audits.
- Updated computer tracking system with latest product movements.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
CUSTOMER SERVICE CASHIER
MONEY CENTER, WALMART
2015.08 - 2018.03
- Verified cash flow and electronic transactions from credit card system to balance registers
- Provided cash handling including sorting and counting coin and currency to make change for associates
- Investigated financial inconsistencies to solve discrepancies and reported to manager
- Trained new associates on POS system and key sales tactics to run cash office
- Balanced safe, prepared tills and prepared register bags for next sales date
- Performed various money center services to customers
- Set up, tested and balanced registers for front-end employees
- Prepared bank deposits and corporate cash shipments
- Verified totals, checked store transfers, and assisted with price changes
- Trained new employees on proper cash routines, procedures, and requirements
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
Education
BBA - Business Administration And Management
University of West Alabama
Livingston, AL12.2020
High School Diploma -
Linden High School
Linden, AL05.2015
Skills
- Database Management
- Coverage Assessments
- Documentation Review
- Compliance Management
Certification
- Licensed Personal Lines Insurance Agent - October 2023-Present
Timeline
Patient Registrar
Whitfield Regional Hospital
2023.01 - Current
LICENSED CUSTOMER SERVICE REPRESENTATIVE
LIBERTY MUTUAL
2022.08 - Current
ROLL SHIPPER
Georgia-Pacific
2021.03 - 2022.03
CUSTOMER SERVICE CASHIER
MONEY CENTER, WALMART
2015.08 - 2018.03
BBA - Business Administration And Management
University of West Alabama
High School Diploma -
Linden High School
- Licensed Personal Lines Insurance Agent - October 2023-Present
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