Brijohna Griffin
Las Vegas,NV
Summary
Committed and hardworking with years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from manager for complex issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sitel/Foundever
08.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
TTEC
11.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained to use Bank of America software and hardware
Customer Service Representative
RDI Corportation
10.2021 - 05.2022
- Professionally and enthusiastically making outbound calls and electronic requests from healthcare offices
- Scheduled healthcare appointments, answered questions, handled complaints, appeals and grievances, troubleshooting problems and provided information on behalf of the institution
- Resposible for calming upset callers by providing a composed and professional demeanor and was to identify and escalate priority issues for resolution
Customer Service Representative
Questx Towing and Roadside Assistance
07.2019 - 02.2020
- Call towing services for disabled vehicles
- Diagnosis or repair minor mechanical problems and transport the drivers to garages or repair shops
- Give information and help to solve customer problems
- Arranging services for customers for example assisting them with any car issues such as battery service, tire change, fuel delivery, lockouts or winchng
Cashier/Customer Service
Dunkin' Donuts
10.2018 - 04.2019
- Helping customers complete purchases, locate items and join reward programs to promote loyalty, sastifaction and sale numbers
- Keeping cashier accurate and current also secure by checking billsfor counterfeit markers and storing large bills
- Serving customer needs in a busy environment
- Maintain organization and clean customer areas.
Cashier/Customer Service Representative
Popeye Louisana Chicken
08.2017 - 10.2018
- Count cash in register drawer to balance register at the beginning and end of shift
- Restocked and arranged merchandise in front lanes to drive product sales
- Kept draws accurate and current by checking bills for counterfeit
- Maintained, organized and cleaned customers areas by completing daily recovery checklist
- Checked bills with conterfeit pens and examined coins to spot and refuse foreign currency.
Education
High School Diploma -
Legacy High school
North Las Vegas, Nevada06.2017
Skills
- Customer Service, Credit card processing, Refunds and exchanges, Cash register operations, Stocking and replenishing,
- Cash Handling, Written and verbal communication, Cleaning and sanitizing
- Active listening
- Customer service
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
Sitel/Foundever
08.2023 - 07.2024
Customer Service Representative
TTEC
11.2022 - 06.2023
Customer Service Representative
RDI Corportation
10.2021 - 05.2022
Customer Service Representative
Questx Towing and Roadside Assistance
07.2019 - 02.2020
Cashier/Customer Service
Dunkin' Donuts
10.2018 - 04.2019
Cashier/Customer Service Representative
Popeye Louisana Chicken
08.2017 - 10.2018
High School Diploma -
Legacy High school
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