Brikena Gjota

• Greeted customers and provided exceptional customer service.
• Answer questions and make recommendations based on the customer's needs and preferences.
• Process sales transactions, including collecting payment, providing change, and issuing receipts. Able to handle cash, credit card, and other payment methods.
• Responsible for maintaining inventory levels, including restocking products and conducting inventory counts.
• Close out the register at the end of the day, including counting cash, reconciling receipts, and preparing deposits.
• Provided feedback to management regarding customer issues or concerns, including suggestions for product or service improvements.
• Answered incoming calls to provide store, products, and services information.
• Trained new team members in cash register operation, stock procedures and customer services.

Reference: General Manager - Dardane, 917-324-0533

• Using a variety of methods to find potential candidates, including job boards, networking, and employee referrals.
• Reviewing resumes and applications to determine whether candidates meet the basic qualifications for the position.
• Conduct phone interviews to assess candidates' skills, experience, and cultural fit.
• Conduct reference checks to verify candidates' employment history, skills, and character.
• Maintain ongoing relationships with candidates, providing updates on the hiring process, and keeping them engaged throughout the process.
• Remain active with job boards, social networks, and platforms for finding quality candidates, and create and post job descriptions and announcements.
• Work closely with the client to gain a comprehensive understanding of the company's hiring needs for every role and to meet competitive hiring goals and expectations.

• Provide support to the professor in the classroom, including preparing lesson materials, setting up equipment, and assisting with classroom management.
• Assist students with learning tasks, including helping them with assignments, answering questions, and providing additional instruction.
• Responsible for grading assignments, tests, and other assessments.
• Follow the teacher's grading rubric and provide feedback to students.
• Keep accurate records of student attendance, grades, and other information.
• Provide individual or group tutoring to students who need extra help outside of class.
• Maintain a positive classroom environment by enforcing rules, managing behavior, and addressing conflicts between students.
• Maintaining and repairing classroom equipment, such as computers, projectors, and other technology.

• Respond to inquiries from customers regarding products or services.
• Provide accurate and helpful information in a friendly and professional manner.
• Resolving customer complaints when customers have a complaint or issue with a product or service.
• Handle difficult situations, remain calm, and remain professional under pressure.
• Updating customer information and preferences in a database or customer relationship management system.
• Responsible for providing feedback to management regarding customer issues or concerns, including suggestions for product or service improvements.
• Maintaining high levels of customer satisfaction by providing excellent service and addressing customer needs and concerns.
• Conducting customer satisfaction surveys and taking appropriate action based on the results.