Brikena Sefa

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Seller Support Associate with 5 years of experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.

• Work style: Professionalism, Proficient, Tendency to be accountable, professional, open to feedback, and act with integrity at work
• Influencing and negotiating with customers, Completed
• Customer focus & orientation, Completed, Responding to customer situations with sensitivity
• Verbal communication, Proficient
• Documentation and reporting, Proficient
• Customer support, Proficient
• Inbound phone calls, Proficient
• Customer service optimization, Proficient
• Complaint resolution, Proficient
• Client communication, Proficient
• Logging call information, Proficient
• Account management, Proficient
• Call center operations, Proficient
• Problem-solving skills, Proficient
• Customer Relationship Management, Proficient
• Answering questions, Proficient
• Verbal and written communication, Proficient
• Customer Support, Proficient
• Sales Support, Proficient