BRIKENA SEFA
Farmington
Summary
Highly skilled financial professional with extensive experience in customer relationship management, sales, and financial product education. Proven ability to build trust and long-term relationships with clients while managing daily operations and solving complex problems. Ready to leverage expertise in customer relations and financial services to excel in a Financial role.
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker II
Webster Bank
08.2024 - Current
- Supported branch in achieving individual and team goals while acting in customer's best interest.
- Initiated cross-selling activities with existing customers in order to increase product sales volume.
- Analyzed customer needs to determine appropriate banking services and products.
- Maintained up-to-date knowledge of current banking trends, industry standards and best practices.
- Managed daily operations of branch teller line including cash balancing activities.
- Initiated quality financial wellness conversations, adding value to customer relationships.
- Assisted customers with routine inquiries regarding account balances and account information.
- Advised customers on investment options available at the bank.
Fraud Support Associate
M&T Bank
09.2023 - 08.2024
- Company Overview: REMOTE
- Answered customer inquiries regarding product features and services
- Investigated complex problems and identified appropriate solutions
- Managed online help desk tickets from creation to resolution
- Assisted in testing new products prior to launch in order to identify any potential issues
- Implemented changes as needed based upon feedback from customers or management team members
- Verified customer accounts by collecting necessary information
- Created detailed reports of all customer service activities
- Developed processes for resolving customer service issues quickly and efficiently
- Ensured compliance with company policies and procedures related to customer service
- Analyzed data trends to improve overall effectiveness of the support team
- Maintained accurate records of customer interactions
- Resolved customer complaints promptly and professionally
- Provided technical support to customers via phone and email
- Collaborated with other departments to ensure timely resolution of customer issues
- Reviewed incoming requests for support services and prioritized accordingly.
- REMOTE
Contact Center Representative
M&T Bank
12.2021 - 09.2023
- Company Overview: REMOTE
- Identify and/or address customer needs by using appropriate needs identification methods, providing information, or completing a service transaction in response to incoming questions regarding Bank products and/or services
- Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank
- Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution
- Take ownership of the customer issue until resolution or escalation and follow up with the customer once servicing is complete to ensure their immediate needs and expectations have been met
- Complete other related special assignments and projects as requested
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite
- Identify risk-related issues needing escalation to management
- Promote an environment that supports diversity and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other related duties as assigned.
- REMOTE
Unit Secretary
Johnson Memorial Medical Center
10.2019 - 10.2022
- Company Overview: Stafford Springs, CT
- Kept the reception area clean and organized to offer a positive first impression to every visitor
- Received and routed incoming calls and correspondence to promote timely communication
- Maintained office safety by screening visitors, updating logs, and issuing temporary passes
- Responded to telephone and delivered information to inform and educate caller
- Created and maintained spreadsheets and developed administrative and logistical reports
- Managed and anticipated clerical needs of company employees, including copying, faxing, and file management.
- Stafford Springs, CT
Pharmacy Technician
RX Health
04.2018 - 10.2019
- Company Overview: Rocky Hill, CT
- Receive written prescription or refill requests, and verify that information is complete and accurate
- Maintain proper storage and security conditions for drugs
- Answer telephones, respond to questions or requests
- Prepack bulk medicines, fill bottles with prescribed medications and type and affix labels
- Mix pharmaceutical preparations, according to written prescriptions
- Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into the computer
- Supply and monitor robotic machines that dispense medicine into containers and label the containers.
- Rocky Hill, CT
Sales Associate
Forever 21
07.2016 - 09.2018
- Company Overview: West Hartford, CT
- Greet customers and ascertain with each customer wants or needs
- Describe merchandise and explain the use, operation, and care of merchandise to customers
- Compute sales prices, total purchase, and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Help customers try on or fit merchandise.
- West Hartford, CT
Education
Bachelor's - Business Administration
Goodwin University
04.2024
Associate - Business Administration
Goodwin University
05.2023
High school or equivalent - undefined
Ramiz Aranitasi
06.2011
Skills
- Pharmacy technician experience
- Medical office experience
- Medical terminology
- Medical records
- Negotiation
- Customer Support
- Call center experience
- Sales Support
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Computer skills
- Microsoft Office
- Medical receptionist
- Sales
- Customer service
- Customer Relations
- Documentation skills
- Helpdesk operations
- Attention to Detail
- Multitasking
- Excellent Communication
- Understanding Customer Needs
- Organizational Skills
- Calm Under Pressure
- Project assistance
- Training and coaching
- Effective Communication
- Problem Resolution
- Customer service excellence
- Team Collaboration
- Active Listening
- Remote Support
- Support Services
- Decision-Making
- Relationship Building
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Teller support
Certification
NMLS 2677617
LANGUAGES
Albanian Fluent
Timeline
Relationship Banker II
Webster Bank
08.2024 - Current
Fraud Support Associate
M&T Bank
09.2023 - 08.2024
Contact Center Representative
M&T Bank
12.2021 - 09.2023
Unit Secretary
Johnson Memorial Medical Center
10.2019 - 10.2022
Pharmacy Technician
RX Health
04.2018 - 10.2019
Sales Associate
Forever 21
07.2016 - 09.2018
Associate - Business Administration
Goodwin University
High school or equivalent - undefined
Ramiz Aranitasi
Bachelor's - Business Administration
Goodwin University
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