Brikley Whitlock
Clearfield
Summary
Dynamic customer service professional with extensive experience at Lifetime Products, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective conflict management and product knowledge. Skilled in call management and team development, committed to fostering positive relationships and driving results in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lifetime Products
07.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Host/Togo Specialist
Wing Wah
10.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Streamlined check-in processes, reducing wait times for guests.
Host/Busser/Food Runner
Roosters
04.2023 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Apparel Associate/Cashier
Walmart
10.2022 - 03.2023
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Operated cash register to complete cash, check and credit card transactions.
- Used POS system to process sales, returns and exchanges.
Assistant Store Manager
Family Dollar
02.2022 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Nursing Assistant -
Davis Technical College
Kaysville, UTHigh School Diploma -
Two Rivers High School
Ogden, UT03.2034
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Call management
- Product knowledge
- Order processing
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Technical support
- Quality control
- Live chat support
- Customer education
- Product sales
- Order fulfillment
- Retail store support
Certification
- Advanced FSSMC(Food Service Sanitation Manager Certification)- State Department of Public Health or equivalent body.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Customer Service Representative
Lifetime Products
07.2024 - 02.2025
Host/Togo Specialist
Wing Wah
10.2023 - 01.2024
Host/Busser/Food Runner
Roosters
04.2023 - 10.2023
Apparel Associate/Cashier
Walmart
10.2022 - 03.2023
Assistant Store Manager
Family Dollar
02.2022 - 03.2023
Nursing Assistant -
Davis Technical College
High School Diploma -
Two Rivers High School
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