Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Brileigh Moody

Magnolia,United States

Summary

Adaptable and personable Front Desk Receptionist with a strong work ethic, excelling in customer service, scheduling, and high-volume call management. Known for a warm, upbeat demeanor and the ability to thrive both independently and in team settings. Proficient in EMR systems, highly organized, and committed to delivering accurate, efficient, and positive client experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

The Woodlands Sports Medicine Centre
08.2025 - Current
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Checked patients in and out efficiently while maintaining a friendly and professional demeanor.
  • Gathered and scanned patient insurance cards and identification for accurate recordkeeping.
  • Guided patients through completing online registration and pain evaluation forms prior to appointments.
  • Collected copays, outstanding balances, and applied patient credits before services were rendered.
  • Coordinated with multiple doctors daily, adapting to varying schedules and patient needs.
  • Thrived in a fast-paced, high-volume environment while ensuring accuracy and exceptional patient service.

Front Desk Receptionist

Better Vision Optometric Center
07.2024 - 08.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled patient appointments by phone and processed appointment requests efficiently.
  • Verified vision and medical insurance benefits for patients.
  • Maintained consistent stock levels of contact lenses and supplies, preventing service delays and ensuring patient satisfaction.
  • Accelerated claim turnaround by accurately submitting and tracking insurance claims across multiple providers.
  • Logged daily expenses and placed supply orders as needed.
  • Performed preliminary patient testing, including eye pressure checks, estimated prescriptions, visual field testing, visual acuity checks, motility tests, and NPC testing.
  • Protected patient privacy by scanning, filing, and managing medical records in strict compliance with HIPAA regulations.
  • Conducted follow-up calls with patients requiring medical follow-ups.
  • Communicated with pharmacies to ensure timely delivery of patient medications.
  • Created invoices and processed patient payments for appointments, ensuring accurate billing and secure transactions.
  • Collaborated with multiple physicians daily while excelling in a fast-paced, high-volume environment.
  • Promoted to Office Manager after one year with the clinic, overseeing daily operations and ensuring efficiency. Responsibilities included the duties listed above, as well as training new employees and supervising workflows to ensure accuracy, quality, and timely completion of tasks.


Baker

Macarooz
02.2024 - 07.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Prepared and filled macaroons, ensuring consistent flavor, texture, and presentation.
  • Created fillings from scratch and decorated macaroons and cake pops to meet quality standards.
  • Rolled, dipped, and finished cake pops with precision and creativity.
  • Measured and mixed ingredients accurately to match recipes and maintain product consistency.
  • Assembled and packaged bakery orders for shipment, ensuring secure and appealing presentation.
  • Lifted and transported materials and ingredients weighing 30+ pounds as needed.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.

Personal Assistant

Cypress North Houston
08.2023 - 12.2023
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Managed incoming and outgoing mail, ensuring timely distribution and accurate recordkeeping.
  • Organized and processed patient payments, maintaining detailed financial records for accuracy and compliance.
  • Sorted, filed, and archived correspondence and payment documentation for easy retrieval.
  • Coordinated with staff and external contacts to ensure efficient communication and payment processing.
  • Monitored mail and payment workflows to meet deadlines and prevent backlogs.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.

Office Clerk

Fort Bend Central Appraisal District
05.2020 - 08.2020
  • Completed summer internships at this location in 2020, 2021, and 2023.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Prepared and processed settlement waivers with accuracy and attention to detail.
  • Calculated appraisal costs and maintained precise financial records.
  • Performed data entry to update and manage client and project databases.
  • Composed and sent professional email correspondence to clients and stakeholders.
  • Printed, scanned, and organized maps and other project-related documents.


Education

Cypress Ranch High School
Cypress, TX
08-2020

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Proficient in mathematical calculations and numerical accuracy
  • Strong time management and multitasking abilities
  • Professional phone etiquette and client communication
  • Extensive medical office and administrative experience
  • Skilled in data entry with high accuracy and attention to detail
  • Knowledge of medical terminology and healthcare documentation
  • Proficient in Microsoft Word and Microsoft Outlook
  • Excellent organizational and recordkeeping skills
  • Appointment scheduling
  • Front desk operations and appointment scheduling expertise
  • Customer service and client relationship management
  • Experienced in general office procedures and workflow coordination
  • Office organization
  • File organization
  • Front office management
  • EMR systems
  • Call routing
  • Mail handling
  • Word processing
  • Multitasking and organization
  • Decision-making
  • Problem-solving
  • Payment processing

Accomplishments

  • Increased patient satisfaction by streamlining check-in and check-out procedures, reducing wait times.
  • Improved accuracy in patient records by implementing thorough verification of insurance and identification.
  • Enhanced payment collection efficiency by ensuring accurate invoicing and processing of copays and balances.
  • Supported multiple physicians daily while maintaining organization in a fast-paced, high-volume environment.
  • Strengthened team productivity by training new staff on front desk procedures and EMR system use.
  • Maintained HIPAA compliance while scanning, filing, and managing sensitive patient information.
  • Consistently recognized by patients and colleagues for professionalism, warmth, and exceptional customer service.

Certification

  • CPR Certified – Trained to provide immediate and effective emergency response in critical situations.
  • HIPAA Certified – Knowledgeable in healthcare privacy laws and committed to maintaining the confidentiality of patient information in compliance with federal regulations.

Languages

English
Native or Bilingual

Timeline

Front Desk Receptionist

The Woodlands Sports Medicine Centre
08.2025 - Current

Front Desk Receptionist

Better Vision Optometric Center
07.2024 - 08.2025

Baker

Macarooz
02.2024 - 07.2024

Personal Assistant

Cypress North Houston
08.2023 - 12.2023

Office Clerk

Fort Bend Central Appraisal District
05.2020 - 08.2020

Cypress Ranch High School

Similar Profiles

CREATE PROFILE