Overview
Work History
Education
Skills
Timeline
Generic

Briley Cigrang

Dayton

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Kroger
01.2023 - 02.2024

Pick up Supervisor

Kroger
06.2020 - 01.2023
  • Improved team productivity by overseeing daily operations and providing guidance.
  • Coordinated staff schedules to ensure adequate coverage and smooth workflow.
  • Enhanced employee engagement with regular feedback sessions and team-building activities.
  • Implemented new procedures for optimizing efficiency and reducing errors.
  • Trained new employees to maintain high standards of performance.
  • Resolved conflicts among team members to promote a harmonious work environment.
  • Supervised project timelines to ensure timely completion of tasks.
  • Managed inventory levels to prevent stock shortages and overages.
  • Encouraged professional development by identifying training opportunities.
  • Increased customer satisfaction by addressing complaints promptly and effectively.
  • Monitored employee performance to assess needs for improvement.
  • Developed strategic plans for meeting organizational objectives.
  • Conducted performance reviews to provide constructive feedback and set goals.
  • Led team meetings to communicate updates and align objectives.

Store Leader

Claires Stores Inc
04.2018 - 06.2019
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
  • Streamlined inventory management with accurate record-keeping and timely ordering of products.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
  • Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
  • Boosted brand awareness through creative and multifaceted marketing strategies.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Planned optimal workflow through successful scheduling and task delegation.

Sales Representative

Von Maur
12.2017 - 03.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.

Assistant Manager

Starbucks
08.2012 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Associate Degree - Social Work

Sinclair Community College
Dayton, OH
08.2021

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Staff supervision
  • Store operations
  • Stock management
  • POS systems
  • Employee scheduling
  • Pricing and markdowns
  • Goals and performance
  • Loss prevention
  • Employee coaching
  • Sales expertise
  • Relationship building and management
  • Sales growth
  • Inventory counting
  • Order management
  • Records management
  • Sales strategies
  • Records maintenance
  • Incident reports
  • Operations oversight
  • Workforce management
  • Cost control
  • Budgeting and cost control
  • New hire training
  • Team leadership
  • Effective leader
  • Scheduling

Timeline

Assistant Store Manager

Kroger
01.2023 - 02.2024

Pick up Supervisor

Kroger
06.2020 - 01.2023

Store Leader

Claires Stores Inc
04.2018 - 06.2019

Sales Representative

Von Maur
12.2017 - 03.2018

Assistant Manager

Starbucks
08.2012 - 11.2017

Associate Degree - Social Work

Sinclair Community College

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