Briley Cigrang
Dayton
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Kroger
01.2023 - 02.2024
Pick up Supervisor
Kroger
06.2020 - 01.2023
- Improved team productivity by overseeing daily operations and providing guidance.
- Coordinated staff schedules to ensure adequate coverage and smooth workflow.
- Enhanced employee engagement with regular feedback sessions and team-building activities.
- Implemented new procedures for optimizing efficiency and reducing errors.
- Trained new employees to maintain high standards of performance.
- Resolved conflicts among team members to promote a harmonious work environment.
- Supervised project timelines to ensure timely completion of tasks.
- Managed inventory levels to prevent stock shortages and overages.
- Encouraged professional development by identifying training opportunities.
- Increased customer satisfaction by addressing complaints promptly and effectively.
- Monitored employee performance to assess needs for improvement.
- Developed strategic plans for meeting organizational objectives.
- Conducted performance reviews to provide constructive feedback and set goals.
- Led team meetings to communicate updates and align objectives.
Store Leader
Claires Stores Inc
04.2018 - 06.2019
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Elevated team performance with motivational approach and excellent training abilities.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Planned optimal workflow through successful scheduling and task delegation.
Sales Representative
Von Maur
12.2017 - 03.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Fostered collaborative environment, sharing best practices among sales team.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Assistant Manager
Starbucks
08.2012 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Associate Degree - Social Work
Sinclair Community College
Dayton, OH08.2021
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Staff supervision
- Store operations
- Stock management
- POS systems
- Employee scheduling
- Pricing and markdowns
- Goals and performance
- Loss prevention
- Employee coaching
- Sales expertise
- Relationship building and management
- Sales growth
- Inventory counting
- Order management
- Records management
- Sales strategies
- Records maintenance
- Incident reports
- Operations oversight
- Workforce management
- Cost control
- Budgeting and cost control
- New hire training
- Team leadership
- Effective leader
- Scheduling
Timeline
Assistant Store Manager
Kroger
01.2023 - 02.2024
Pick up Supervisor
Kroger
06.2020 - 01.2023
Store Leader
Claires Stores Inc
04.2018 - 06.2019
Sales Representative
Von Maur
12.2017 - 03.2018
Assistant Manager
Starbucks
08.2012 - 11.2017
Associate Degree - Social Work
Sinclair Community College