Briley Robinson
Olathe,KS
Summary
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Solution Center Helpdesk Technician
Briley Robinson Community America Credit Union
04.2022 - Current
- Provide first-level technical support to end-users, addressing hardware and software issues promptly.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Assisting our infrastructure department on updating firewall firmware, documenting the process and inputting the knowledge into the internal knowledge base.
- Collaborating with Vendors to create a standard for our new network stack for the branches.
- Assisted in numerous projects for CACU, including the biggest project the company has ever experienced, changing out our core banking platform.
Help Desk
SelectQuote
12.2021 - 05.2022
- This was my entrance into IT, tier 1 support for multiple users across the states.
- Imaged laptops promptly as new employees were hired around the states, also shipped them out and ensured proper delivery was made.
- Gained basic knowledge of active directory and how the on-prem environment works.
- WireShark
- Active Directory
- Azure AD
- Cisco Meraki
- VMware
General Manager
Freddy's Frozen Custard and Steakburgers
10.2017 - 07.2021
- Led daily operations of the restaurant, ensuring exceptional customer service and satisfaction.
- Developed and implemented effective strategies to drive sales, increase profitability, and meet business objectives.
- Managed a team of employees, providing training, supervision, and performance evaluations.
- Oversaw inventory management, ordering supplies, and maintaining optimal stock levels.
Education
GED -
Blue Valley North Highschool
Overland Park, KS06.2014
Skills
- Multitasking and organization
- Installation and repair
- Documentation and reporting
- Network troubleshooting
- Technical support
- Wireless networking
- Firewall management
- Experience with Azure/Entra
- Experience with Meraki
- Experience with Palo Alto Networks
Certification
- CCNA - Cisco Certified Network Associate
- Network+ - CompTIA
Timeline
Solution Center Helpdesk Technician
Briley Robinson Community America Credit Union
04.2022 - Current
Help Desk
SelectQuote
12.2021 - 05.2022
General Manager
Freddy's Frozen Custard and Steakburgers
10.2017 - 07.2021
GED -
Blue Valley North Highschool