Austin Jordan
Summary
Dynamic leader with unmatched abilities to meet energy and find common ground with potential clients and customers and proven expertise in driving operational excellence and financial growth at The Spot Archery. Excelled in staff management and client relations, enhancing team performance and customer satisfaction. Skilled in loss prevention and performance improvements, achieving significant business growth. Demonstrates strong leadership and relationship-building abilities, fostering team success and long-term partnerships. Customer-oriented General Manager with 5+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader with comprehensive managerial experience, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
The Spot Archery
06.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Department Manager
Sportsman's Warehouse
08.2018 - 06.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Field Artillery Cannon Crewmember
United States Marine Corps
12.2010 - 10.2023
- Coordinated and distributed training schedules and filed administrative paperwork.
- Exemplified professionalism during deployments by maintaining a high level of physical fitness, mental resilience, and adherence to military standards.
- Promoted a culture of accountability within the team by enforcing disciplinary measures when necessary according to Marine Corps guidelines.
- Collaborated with other military units to provide coordinated fire support, leading to enhanced overall effectiveness in joint operations.
- Combat deployment to Afghanistan Spring/Fall 2012
Education
High School Diploma -
Buchanan High School
Clovis, CA05.2009
Skills
- Communication/Social Skills
- Leadership and team building
- Training and coaching
- Team Leadership
- Staff Management
- Customer/Client Relations
- Relationship Building
- Motivation
- Performance Improvements
- Networking abilities
- Communication/Social Skills
Timeline
General Manager
The Spot Archery
06.2022 - Current
Department Manager
Sportsman's Warehouse
08.2018 - 06.2022
Field Artillery Cannon Crewmember
United States Marine Corps
12.2010 - 10.2023
High School Diploma -
Buchanan High School
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