Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brill Burnett

Murfreesboro,TN

Summary

Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 30+ years of related experience.

Overview

36
36
years of professional experience

Work History

Project Manager

Woda Construction
11.2023 - Current
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Contractor

DC Custom Homes
01.2019 - 11.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Hired and oversaw subcontractors to meet project needs.
  • Collaborated with clients to define project requirements and deliverables.
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.

Owner

Burnetts Automotive
02.2009 - 12.2018
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Founded and managed Automotive Repair business, growing revenue to $980,000 in first year

Fixed Operations Director

Neill Sandler Buick Pontiac GMC
04.2002 - 12.2008
  • Directed fixed operations of 40+ member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
  • Checked employee and resource utilization for each department.
  • Negotiated and finalized profitable contracts.
  • Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Assistant Service Manager

Neill Sandler Buick Pontiac Gmc
01.2001 - 03.2002
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
  • Guided techs on automotive repair, tool usage, and equipment operation.

Automotive Technician

Neill Sandler
05.1988 - 01.2001
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Analyzed vehicle data using advanced diagnostic equipment.

Education

Pre Engineering

MTSU
Murfreesboro, TN

Associate of Applied Science -

Nashville State Technical Institute
Nashville, TN
05.1990

Associate of Applied Science - Automotive Mechanics

Nashville Area Vocational School
Nashville, TN
05.1990

Skills

  • Work Flow Planning
  • Employee Training and Development
  • Optimizing Profitability
  • Pricing Policies
  • Quality Assurance Standards
  • Customer Relations
  • Maintaining Compliance
  • Culture Development
  • Relationship Building
  • Conflict Resolution
  • Performance Evaluations

Accomplishments

Multiple time winner of Buick's Best In Class Award given to the top Service Directors.

Consistently ranked in the top 3% of zone for CSI winning numerous awards.

Grew year over year gross sales and profits

Maintained training for technical staff above manufacturers standards

Timeline

Project Manager

Woda Construction
11.2023 - Current

Contractor

DC Custom Homes
01.2019 - 11.2023

Owner

Burnetts Automotive
02.2009 - 12.2018

Fixed Operations Director

Neill Sandler Buick Pontiac GMC
04.2002 - 12.2008

Assistant Service Manager

Neill Sandler Buick Pontiac Gmc
01.2001 - 03.2002

Automotive Technician

Neill Sandler
05.1988 - 01.2001

Pre Engineering

MTSU

Associate of Applied Science -

Nashville State Technical Institute

Associate of Applied Science - Automotive Mechanics

Nashville Area Vocational School

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Brill Burnett