Summary
Overview
Work History
Education
Skills
Timeline
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BRILLIANT OGARO

Durham,NC

Summary

Results-driven and customer-focused Sales Associate with a proven track record of exceeding sales targets and building strong client relationships. Adept at identifying and capitalizing on business opportunities, utilizing persuasive communication skills to drive revenue growth. Possessing a deep understanding of the sales process, leveraging data-driven insights to tailor solutions that meet clients' unique needs. Highly organized and detail-oriented, thriving in fast-paced environments and collaborating effectively with cross-functional teams to achieve shared objectives. As an innovative problem solver, committed to delivering exceptional service and fostering long-term partnerships with clients to drive mutual success.

Overview

4
4
years of professional experience

Work History

Sales Associate

Michael Jordan Nissan
11.2023 - 01.2024
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Minimized wait times for customers during peak hours, maintaining high customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed new client relationships by actively engaging with potential customers.

Account Manager, Inside Sales

HFM
11.2021 - 06.2023
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Used CRM software to maintain detailed contact logs and account records.
  • Created and updated customer accounts with relevant information.
  • Built and strengthened long-lasting client relationships based on customer-centric terms.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Conducted competitor analysis to stay informed about market trends and pricing strategies, allowing for more competitive positioning of products.
  • Resolved customer inquiries and concerns promptly, maintaining high level of responsiveness and problem-solving to ensure customer loyalty.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
  • Answered customers' questions regarding products, prices and availability.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Managed 100 customer calls per day.

Office Assistant

MYMAC LIMITED
06.2020 - 08.2020
  • Application of tenders and quotations to various government ministries
  • Negotiate with clients and vendors for good prices ,services and delivery deals
  • Record keeping of company's awards and contracts
  • Receiving and banking check on behalf of the company

Forex Analyst

51 Capital
03.2020 - 05.2020
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions
  • Optimized core processes to improve business performance and operational agility
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making

Network Administrator

Coretec System And Solutions
01.2020 - 03.2020
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Data Backup and Recovery: implement and manage data backup solutions to safeguard critical data and develop recovery procedures incase of data loss
  • User Support: Provide technical support to end-users, assisting with network related problems, connectivity issues and network access inquiries.
  • Network Maintenance: Ensure smooth operation and functionality of organization's network by monitoring performance, troubleshooting issues, and resolving any network-related problems.

Education

Bachelor of Business Information Technology. - Business Information Technology

KABARAK UNIVERSITY.
Nakuru, Kenya.
12.2021

Skills

sales expertise;

  • Customer relationship management
  • Communication skills
  • Product knowledge
  • Time management
  • Problem-Solving
  • CRM and Sales Tools
  • Team Collaboration
  • Persuasion and influence
  • Adaptability
  • Negotiation Skills
  • Data Analysis
  • Business Development
  • Client Account Management
  • Upselling
  • Cold-calling
  • Listening Skills

Timeline

Sales Associate

Michael Jordan Nissan
11.2023 - 01.2024

Account Manager, Inside Sales

HFM
11.2021 - 06.2023

Office Assistant

MYMAC LIMITED
06.2020 - 08.2020

Forex Analyst

51 Capital
03.2020 - 05.2020

Network Administrator

Coretec System And Solutions
01.2020 - 03.2020

Bachelor of Business Information Technology. - Business Information Technology

KABARAK UNIVERSITY.

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BRILLIANT OGARO