Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brilynn Dawson

Great Lakes,IL

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server/Bartender

Chili's Bar And Grill
05.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Team Member

Five Guys
08.2020 - 05.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Illinois State University
Normal, IL

High School Diploma -

Libertyville High School
Libertyville
05.2018

Skills

  • Supply Restocking
  • Safe Food Handling
  • Beverage Preparation
  • Food Inspection
  • Food Running
  • Table Bussing
  • Daily Specials Memorization
  • Order Delivery Practices
  • Table Setting
  • Food Delivery
  • Guest Engagement
  • Order Management
  • Hospitality Service Expertise
  • Order Accuracy
  • Menu Memorization
  • Cash Handling

Certification

ServSafe Food Handler

ServSafe Alcohol

BASSET card

Timeline

Server/Bartender

Chili's Bar And Grill
05.2021 - Current

Team Member

Five Guys
08.2020 - 05.2021

Illinois State University

High School Diploma -

Libertyville High School

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Brilynn Dawson