Brilynn York
Whiteland,IN
Summary
Dynamic leader with a proven track record in fostering customer relationships and driving financial success, notably at The Blessed Butterfly. Skilled in bookkeeping and performance management, I excel in creating marketing strategies that enhance business growth. My entrepreneurial spirit and problem-solving aptitude have consistently boosted customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Business Owner
The Blessed Butterfly
01.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
Teller
Chase Bank
10.2014 - 08.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Lash Technician
Envy Salon
12.2018 - 10.2023
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Consulted with clients to understand desired look and discuss available lash options.
- Improved appointment booking efficiency with effective time management and organization skills.
Accountant
Flodraulic Group
01.2017 - 11.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Supported strategic decision-making by providing accurate and timely financial reports to executive management.
- Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
Mortgage Banker
Magnolia Regional Medical Center
01.2016 - 01.2017
- Worked with underwriters to fix application problems and resolve issues.
- Coordinated closely with title companies to ensure smooth closings and proper document recording.
- Continuously monitored market conditions to identify potential changes impacting borrower eligibility or lending policies.
- Reviewed loan agreements to ensure they were complete and accurate before closing transactions.
- Maintained a high level of product knowledge, staying current with industry trends and regulations.
- Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.
- Negotiated competitive terms with lenders on behalf of clients, securing favorable interest rates and loan structures.
- Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
Teller Manager
Huntington National Bank
09.2015 - 12.2016
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Evaluated success indicators such as productivity levels or sales targets after introducing process improvements for recordkeeping purposes.
- Improved customer satisfaction by efficiently addressing and resolving account-related inquiries.
- Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
- Prepared detailed reports on branch activities, performance metrics, and other relevant data for presentation to senior management during periodic review meetings.
- Enhanced the overall customer experience with personalized service tailored to individual needs and preferences.
- Developed succession planning strategies by identifying high-potential employees and providing opportunities for growth within the organization.
Education
Bachelor Of Accounting - Accounting
IUPUI
Indianapolis, IN05.2018
Bachelor Of Business Administration And Management - Business Administration And Management
IUPUI
Indianapolis, IN05.2018
Cosmetology - Cosmetology
Paul Mitchell The School
Indianapolis, IN09.2015
Skills
- Entrepreneurial personality
- Purchasing and planning
- Bookkeeping
- Staff hiring
- Business marketing
- Staffing oversight
- Effective leader
- Multitasking
- Customer Relationship Management
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Performance Management
- Marketing strategy
Timeline
Business Owner
The Blessed Butterfly
01.2024 - Current
Lash Technician
Envy Salon
12.2018 - 10.2023
Accountant
Flodraulic Group
01.2017 - 11.2018
Mortgage Banker
Magnolia Regional Medical Center
01.2016 - 01.2017
Teller Manager
Huntington National Bank
09.2015 - 12.2016
Teller
Chase Bank
10.2014 - 08.2015
Bachelor Of Accounting - Accounting
IUPUI
Bachelor Of Business Administration And Management - Business Administration And Management
IUPUI
Cosmetology - Cosmetology
Paul Mitchell The School
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