Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brina Taylor

Denville,NJ

Summary

Proven hospitality professional with a track record of enhancing guest satisfaction at Le Pan Quotidien through exceptional customer service and strong work ethic. Skilled in high-volume dining and POS operation, adept at fostering guest engagement and maintaining cleanliness standards. Achieved significant improvements in service efficiency and customer rapport, demonstrating a keen ability to multitask and prioritize effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server/Barista

Le Pan Quotidien
11.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server/Bartender

The Beacon Hotel
08.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Banquet Server

Occasions Caterers
01.2023 - 06.2023
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Concierge

NFC Amenities
07.2021 - 01.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Concierge

Classic Concierge
11.2021 - 12.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Seasonal Operations Associate/Cashier

Morphe Cosmetics
10.2019 - 02.2020
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Followed shipping and receiving procedures for goods and materials.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.
  • Managed inventory levels for optimal product availability and reduced waste.
  • Streamlined communication channels within organization, enhancing information flow and decision-making processes.

Education

Associates -

Prince Georges Community College
Hyattsville, MD

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Sales Techniques
  • Quality Control
  • Suggestive Selling
  • Point of sale operation
  • Beverage Preparation
  • Allergy awareness

Certification

  • OSHA Certified
  • Maryland Driver's License
  • ServSafe Food Handler's Certification

Timeline

Server/Barista

Le Pan Quotidien
11.2023 - 07.2024

Server/Bartender

The Beacon Hotel
08.2023 - 11.2023

Banquet Server

Occasions Caterers
01.2023 - 06.2023

Concierge

Classic Concierge
11.2021 - 12.2022

Concierge

NFC Amenities
07.2021 - 01.2023

Seasonal Operations Associate/Cashier

Morphe Cosmetics
10.2019 - 02.2020

Associates -

Prince Georges Community College

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Brina Taylor