Brinaysia Allen
Columbus,GA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.
Overview
5
5
years of professional experience
Work History
Field Technology Support
HR Block
12.2021 - 02.2024
- Provided faculty and staff with security software and network configuration support.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Delivered exceptional technology support services, contributing to a significant increase in end-user productivity.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented software upgrades and patches, minimizing security vulnerabilities and improving overall system performance.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Managed inventory of technology assets, maintaining accurate records and reducing unnecessary expenditures.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Enrollment Specialist
WellCare
10.2018 - 12.2021
- Evaluated competitors' products and services to gain competitive advantage.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Negotiated contracts and terms of sale with potential customers.
- Updated, entered, and reviewed customer data.
- Educated clients on insurance policies and procedures.
- Understood and thoroughly explained services provided to customers and potential customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculated premiums and established payment methods for sales.
- Monitored customer feedback and identified areas of improvement.
Education
High School Diploma -
Carver High School
Columbus, GA05.2019
Skills
- Hardware Configuration
- Technical issues analysis
- Appointment Scheduling
- VPN configurations
- Issue Troubleshooting
- Billing Procedures
- Healthcare Common Procedure Coding System HCPCS
- Persuasive Negotiation
- CRM Software
- Direct Marketing
- Bookkeeping Support
Timeline
Field Technology Support
HR Block
12.2021 - 02.2024
Enrollment Specialist
WellCare
10.2018 - 12.2021
High School Diploma -
Carver High School
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