Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Leisure Activities
Interests
Timeline
BusinessAnalyst
Brindley Midkiff

Brindley Midkiff

Hobart,IN

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 15-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Office with certifications in Microsoft Access, Word, PowerPoint, Project, and Outlook. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
Valparaiso, IN
07.2019 - 07.2022
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.

Inbound Customer Service Representative

Maximus
Hobart, IN
11.2020 - 07.2021
  • Started as Outbound Contact Tracer for ISDH (Indiana State Department of Health)
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Educated customers and fielded questions about Coronavirus, vaccinations and public health safety measures to improve both individual and communal knowledge and community safety.
  • Maintained, organized, and secure customer files to facilitate customer support and follow-up.
  • Helped 20-80 callers every day with positive attitude and focus on caller satisfaction.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Maintained accurate and current customer account data with digital forms processing. information updates.

General Manager, Assistant General Manager, Shift Leader

Papa John's Pizza
Chicagoland/Northwest Indiana, IN
01.2007 - 01.2018
  • Earned promotions across three Papa John's franchises for varying markets in Munster, IN; Downtown Chicago & Suburbs (most notably in South Loop, Wicker Park, North Side), and Streamwood, Mount Prospect, and Palatine, IL.
  • Oversaw computer database and physical filing systems.
  • Handled cash accurately and prepared deposits.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
  • Motivated, trained and disciplined employees to maximize performance.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced company policies and regulations with employees.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection ris
  • Managed budget implementations, employee reviews, training, and scheduling.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Reduced corporate risk by controlling inventory levels.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • ,storange planning.

Education

Associate of Applied Science - Computer Science, Data Analytics

Ivy Tech Community College of Indiana
Indianapolis, IN
2024

Microsoft Office Specialist Certification - Computer Science

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2021

Purdue Global COVID 19 Contact Tracing Course -

Purdue University Calumet
Hammond, IN
05.2020

World Health Organization, Emerging Respiratory Viruses Course -

Self-applied, Self-paced
Remote/Virtual Course
05.2020

High School Diploma -

Munster High School
Munster, IN
05.2009

Skills

  • Excellent verbal and written skills
  • Supportive, efficient customer service
  • Efficiency and Time Management
  • Compassion
  • Care and concern for others
  • Cultural sensitivity
  • Dependability and Honesty
  • Attention to Detail
  • Teamwork and Collaboration
  • Quality Assurance
  • Proficiency in Microsoft Office

Certification

  • Microsoft Office Specialist Certification verified through Certiport; link available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"No man ever steps in the same river twice, for it's not the same river and he's not the same man." -Heraclitus, 6th century Greek Philosopher

Leisure Activities

  • Cooking
  • Gardening
  • Jewelry-making
  • Painting
  • Charcoal Drawing
  • Listening to podcasts
  • Reading
  • Playing with my feline friend

Interests

Humanitarian Service, local soup kitchen

Activism, hosting a TikTok to advocate for freedom for the people of Iran

Holotropic Breathwork

Meditation

Timeline

Inbound Customer Service Representative

Maximus
11.2020 - 07.2021

Delivery Driver

DoorDash
07.2019 - 07.2022

General Manager, Assistant General Manager, Shift Leader

Papa John's Pizza
01.2007 - 01.2018

Associate of Applied Science - Computer Science, Data Analytics

Ivy Tech Community College of Indiana

Microsoft Office Specialist Certification - Computer Science

Ivy Tech Community College of Indiana

Purdue Global COVID 19 Contact Tracing Course -

Purdue University Calumet

World Health Organization, Emerging Respiratory Viruses Course -

Self-applied, Self-paced

High School Diploma -

Munster High School

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Brindley Midkiff