Brinea Shelton
Atlanta,GA
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Also A Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. And Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Warm Assistant Teacher with [2] years of experience and documented skills in classroom management and assignment creation. Friendly and energetic professional commended for adapting teaching methods and materials to meet students' varying needs and interests. Passionate about going above and beyond to nurture and encourage children.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Atlanta, GA
01.2023 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Assisted with crowd control during large events held at the facility.
- Reported safety hazards for remediation response.
- Searched individuals and baggage for weapons and other prohibited items.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Warehouse Worker
Amazon
Atlanta, GA
11.2023 - 01.2024
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Staged and sorted multiple types of products for loading.
- Transported goods to designated areas within the warehouse facility.
- Inspected damaged goods prior to disposal or return to vendor.
Assistant Teacher
THE LEARNING ACADEMY
Georgia, GA
08.2021 - 03.2022
- I do worksheets and activities with the children
- Diaper and pull ups changes, also while making sure the other children are using the restroom
- Clean up after lunch and snack also at the end of the day I deep clean the classroom before closing
- Read to the children during circle time
- Make sure the kids are split up in groups and playing fairly.
- Supervised small group activities.
- Collaborated with other staff members to ensure student success.
- Maintained accurate records of student attendance and grades.
- Attended faculty meetings as requested by the lead teacher.
Customer Service Representative
CGS Inc
Atlanta, GA
12.2020 - 02.2022
- This was a work from home job working with T-Mobile and sprint in the tech department
- Fixing customers data problems on their devices and letting them know about the merge with sprint and T-Mobile
- Transferring customers on the T-Mobile network but still having sprint billing unless they wanted to fully migrate over to T-Mobile
- Letting the customers know about the towers down in their area or checking the coverage and putting out a ticket if needed
- Checking the customers’ bills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Gathered customer feedback through surveys and used the data to improve customer service.
Receptionist
Great Clips
Peachtree City, GA
05.2019 - 01.2020
- Greet the customers and check the customers in.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Cashier
CVS Pharmacy
Atlanta, GA
03.2019 - 07.2019
- Make sure I greet every customer Count my money at the beginning of my shift before checking customers out
- Sweep around my area and empty trash cans
- Answer the phone when it rings put up tags on the floor Vacuum the floor Fix the candy in the front Put up my go backs if we are not busy on to the floor
Cashier
JCPenney Company
Columbus, OH
07.2018 - 01.2019
- Make sure I greet the customers.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
Daycare Aid Assistant Intern
Creator Children's Center
Columbus, OH
11.2017 - 03.2018
- Monitor the safety of children in their care Prepare meals and organize mealtimes and snacks for children Help children keep good hygiene Organize activities so that children can learn about the world and explore interests Watch signs of emotional or developmental problems in children and bring the problems to the attention of parents
- Make sure they get their rest Teach the children how to share and take turns by playing games with other children
- Often used children play to improve the children's language for example reading them a story and acting games I often watched school-aged children before and after school
- Help the children with homework
- During the summertime when school was out, I would watch older children as well as younger ones for the entire day while the parents are at work
- Sometimes every Friday we would let the children watch a movie while eating snack like kind of a free day
Education
Some College (No Degree) - Esthetician
Elaine Sterling Institute
Atlanta, GA07-2020
High School Diploma -
Northland High School
Columbus, OH01.2018
Skills
- Identification Verification
- Detail Oriented
- Security Screenings
- Incident Reporting
- Document Management
- Complex Problem-Solving
- Report Writing
Languages
English
Professional
Certification
- Certifications in being an esthetician and also a High school graduate.
Timeline
Warehouse Worker
Amazon
11.2023 - 01.2024
Security Officer
Allied Universal Security Services
01.2023 - Current
Assistant Teacher
THE LEARNING ACADEMY
08.2021 - 03.2022
Customer Service Representative
CGS Inc
12.2020 - 02.2022
Receptionist
Great Clips
05.2019 - 01.2020
Cashier
CVS Pharmacy
03.2019 - 07.2019
Cashier
JCPenney Company
07.2018 - 01.2019
Daycare Aid Assistant Intern
Creator Children's Center
11.2017 - 03.2018
Some College (No Degree) - Esthetician
Elaine Sterling Institute
High School Diploma -
Northland High School
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