Brineicia Davis
Summary
Experienced People Operations Professional with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Medical Billing Coordinator
Medlake Laboratory
09.2025 - 11.2025
- Processed medical claims using advanced billing software to ensure timely submissions.
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements..
- Participated in cross-functional meetings, providing valuable insights into billing operations and ensuring proper coordination among various departments.
- Maintained detailed knowledge of various payer requirements, facilitating smoother interactions between healthcare providers and insurance companies during claims processing efforts.
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
Operations Trainer
CareCentrix
09.2024 - 08.2025
- Developed and delivered training programs for operational staff compliance with industry standards.
- Facilitated onboarding to enhance new hire integration into company culture.
- Served as a mentor and resource for employees seeking professional development opportunities within the organization.
- Evaluated trainee performance consistently, providing constructive feedback and coaching as needed to drive continuous improvement.
- Led training sessions for groups of 35+ new hire personnel to fulfill designated role. .
Clinical Care Coordinator
CareCentrix
10.2022 - 09.2024
- Managed scheduling and resource allocation for post-acute care facilities and home health services to enhance operational efficiency.
- Ensured compliance with regulatory standards in all aspects of patient care coordination activities.
- Improved efficiency in case management tasks through the implementation of evidence-based best practices and standardized procedures.
- Participated in interdisciplinary conferences, sharing clinical insights and collaborating on strategies for complex case management.
- Supervised and managed daily activities of the clinical team consisting of multiple physicians, nurses, and support staff.
Human Resources Administrator
Global Parts
03.2021 - 09.2022
- Administered employee onboarding and orientation programs, enhancing new hire integration.
- Managed employee records and maintained HR databases for compliance and accuracy.
- Coordinated recruitment efforts, sourcing candidates through various platforms to meet staffing needs.
- Facilitated training sessions on company policies, improving employee understanding of benefits and procedures.
- Advocated for staff members, helping to identify and resolve conflicts.
Call Center Lead
LogistiCare
01.2019 - 03.2021
- Led a team of 25 agents, ensuring adherence to performance standards and service excellence.
- Collaborated with management to establish operational goals aligned with organizational objectives.
- Analyzed call metrics to identify trends, providing actionable insights for process enhancements.
- Implemented effective coaching strategies to improve agent performance and customer experience.
Customer Support Specialist
LogistiCare
06.2018 - 01.2019
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Education
High School Diploma -
Arabia Mountain High School
Lithonia GABachelor of Science -
Clayton State University
Morrow, GASkills
- Conflict Resolution
- Project Management
- Interpersonal Communication
- Learning and Development
- Bluebeam
- HRIS
- Microsoft Programs
- Technical Aptitude
- Data Analysis
- Encoding
Timeline
Medical Billing Coordinator
Medlake Laboratory
09.2025 - 11.2025
Operations Trainer
CareCentrix
09.2024 - 08.2025
Clinical Care Coordinator
CareCentrix
10.2022 - 09.2024
Human Resources Administrator
Global Parts
03.2021 - 09.2022
Call Center Lead
LogistiCare
01.2019 - 03.2021
Customer Support Specialist
LogistiCare
06.2018 - 01.2019
High School Diploma -
Arabia Mountain High School
Bachelor of Science -
Clayton State University