Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brinkley Welch

Summary

Developed customer service and multitasking skills in fast-paced service environments. Seeking to transition into new field where quick learning and adaptability are valued. Focused on leveraging strong communication and organizational abilities to contribute effectively in new role.

Overview

2
2
years of professional experience

Work History

Tanning Consultant

Sun Tan City
11.2024 - 07.2025
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
  • Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
  • Supported the salon in achieving its financial and operational goals through consistently meeting or exceeding individual sales targets.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.

To-Go Server/Host

Texas Roadhouse
12.2023 - 05.2024
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

To-Go Server/Host

O'Charleys
08.2023 - 11.2023


  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.

Education

High School Diploma -

Great Crossings High School
Georgetown,KY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Strong multitasking
  • Quick learner
  • Sense of urgency
  • Adaptable mindset
  • Phone etiquette
  • Order accuracy
  • Flexibility
  • Cleanliness standards
  • Personal hygiene
  • Teamwork

Timeline

Tanning Consultant

Sun Tan City
11.2024 - 07.2025

To-Go Server/Host

Texas Roadhouse
12.2023 - 05.2024

To-Go Server/Host

O'Charleys
08.2023 - 11.2023

High School Diploma -

Great Crossings High School

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Brinkley Welch