BRINLEE CLEGG
Sandy,UT
Summary
Versatile professional blending healthcare and retail experience, focused on delivering exceptional patient and customer care. Proven ability to foster relationships, support team efficiency, and maintain high safety standards, resulting in improved service delivery and customer satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior OR Orderly
Alta View Hospital
Sandy, Utah
06.2023 - Current
- Obtained Basic Life Support certification to provide critical emergency care.
- Supported nursing staff in safe patient transfers and mobility assistance to enhance patient comfort.
- Collaborated with team members to ensure efficient patient care delivery.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Delivered outstanding patient care based on physical, psychological, educational, and related criteria.
- Provided patient transport using various equipment and adhered to safety protocols.
- Delivered emotional support to patients and families, fostering resilience during challenging times.
- Provided emotional support and encouragement to anxious or depressed patients.
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Prepared and organized medical supplies for daily procedures and treatments.
- Ensured that all safety protocols were followed during daily operations.
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Restocked supplies in patient rooms and nursing stations.
- Restocked the unit frequently with necessary medical supplies.
- Kept instruments and equipment clean and sanitized.
- Lifted and moved heavy equipment or furniture around the facility.
- Lifted patients to move off beds, examination tables or stretchers.
- Coordinated with healthcare professionals to ensure comprehensive and effective patient care.
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
- Called for help from other staff members during emergency situations.
- Responded to emergency medical calls, security calls, or fire alarms.
- Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal.
- Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
Cashier/Sales Associate
Cal Ranch
Draper, USA
01.2022 - 09.2022
- Enhanced customer loyalty and sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Assisted customers by answering questions and fulfilling requests.
- Increased sales by offering advice on purchases and promoting additional products.
- Verified online order pick-up accuracy, reducing dissatisfied service metrics and supporting return patronage.
- Answered questions about store policies and addressed customer concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Processed transactions by checking pricing, scanning items, applying discounts, and printing receipts.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained as Cashier and provided backup coverage to provide customers with optimal support.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Educated customers on current store promotions, driving additional sales.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized merchandise into visually appealing displays to enhance customer interest.
Shift Leader
Baskin Robins
Sandy, USA
05.2020 - 08.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Addressed customer problems directly and implemented corrective actions to strengthen customer relations.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained new employees and delegated daily tasks to enhance team efficiency.
- Monitored employee actions for safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risks.
- Maintained clean, organized production areas to prevent safety violations and minimize work delays.
- Opened and closed store efficiently, ensuring proper procedures were followed.
- Handled cash register operations and performed money counting to maintain financial accuracy.
Education
High School Diploma - Criminal Justice & Medical Forensics
Alta High School
Sandy, UT05-2023
Some College (No Degree) - Forensic Science
Salt Lake Community College
Salt Lake City, UT04-2026
Skills
- Surgical instrument preparation
- Clinical equipment use
- Patient monitoring
- Basic Life Support Certified
- Life-saving techniques
- Crisis intervention
- Patient advocacy
- Inventory control
- Loss Prevention Procedures
- Heavy lifting
- Team collaboration
- Team Cooperation
- Adaptability
- Interpersonal communication
- Motivational skills
- Compassion and empathy
- Patient relocation
- Customer satisfaction
Hobbies and Interests
- Reading romance novels
- Cosplay and Costume design
- Special effects, Theatrical, and Airbrush Makeup
- Watching scary movies, and going to Haunted houses
- Playing instrumental music (Trumpet & French Horn)
- Photography
- Making friends where ever I go
Extracurricular Activities
- Marching Band, Instrumental Music/Band Historian Member (Past - During High school)
- Airbrush Makeup artist at Castle of Chaos (During the Fall)
Certification
- Basic Life Support - Certification
Timeline
Senior OR Orderly
Alta View Hospital
06.2023 - Current
Cashier/Sales Associate
Cal Ranch
01.2022 - 09.2022
Shift Leader
Baskin Robins
05.2020 - 08.2021
High School Diploma - Criminal Justice & Medical Forensics
Alta High School
Some College (No Degree) - Forensic Science
Salt Lake Community College