Summary
Overview
Work History
Education
Skills
Timeline
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Brinna Gangl

Santa Paula,CA

Summary

Accomplished professional with expertise in client coordination, team collaboration, and process management. Diverse background across multiple roles, including intake coordination, customer support, and care planning. Possesses adaptability to excel in fast-paced environments and address complex needs while building positive client relationships. Responsive, organized, and dedicated to delivering a seamless experience. Thrives in roles that require empathy and a results-oriented approach.

Overview

7
7
years of professional experience

Work History

Admissions Liaison

Alsana
05.2024 - 08.2024
  • Managed comprehensive intake processes, including insurance verification, documentation, and logistical coordination for admissions.
  • Supported and guided clients and families throughout admissions, addressing questions and providing reassurance.
  • Educated clients and families on the benefits and resources available for mental health support.
  • Served as the primary point of contact for clients seeking treatment, offering clear information on the process and available care.
  • Collaborated with a clinical team to assess client needs, ensuring the appropriate level of care and a smooth transition into services.

Customer Service Representative

Horizon Veterinary Specialists
12.2023 - 03.2024
  • Delivered responsive support to a diverse client base, addressing inquiries and resolving issues to ensure a positive, efficient experience.
  • Coordinated communication between clients, office teams, and external partners to streamline information flow and enhance service quality.
  • Developed and maintained organized client records, tracking interactions and updates in Customer Relationship Management (CRM) software for consistency and easy reference.
  • Leveraged office software and CRM tools to document, track, and report client activities and outcomes.
  • Ensured compliance with office protocols and customer service standards, fostering a professional and cohesive office environment.

Care Coordinator

Newport Healthcare
10.2021 - 10.2023
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Assisted in the develop of individualized care plans for clients by assessing their needs and preferences, ensuring alignment with available services and resources.
  • Maintained ongoing communication with clients and families to adapt care plans as needed, fostering trust and understanding throughout the process.
  • Conducted regular follow-ups with clients to evaluate their progress and satisfaction with care services, identifying any barriers to optimal health and well-being.
  • Collaborated with multidisciplinary teams to implement necessary adjustments to care strategies and improve overall client outcomes.

Residential Counselor

Evolve Treatment Center
01.2021 - 10.2021
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Provided crisis management and intervention during emergency situations.

Recovery Specialist

Telecare Corporation
01.2019 - 05.2021
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Facilitated support groups for clients to discuss issues related to mental health.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on mental health work experience and patient needs.

Direct Care Staff

Children's Learning Centers
12.2017 - 09.2018
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

BA - Psychology

California Lutheran University
08-2018

High School Diploma -

Santa Paula High School
06-2014

Skills

  • Client Relations
  • Empathy & Active Listening
  • Conflict Resolution
  • Intake & Documentation
  • Multitasking & Time Management
  • Compliance & Confidentiality
  • Critical Thinking
  • Adaptability
  • Crisis Intervention
  • Health Information Systems
  • Process Optimization
  • Customer Service Tools
  • Cross-Functional Collaboration
  • Training & Support
  • Feedback & Improvement

Timeline

Admissions Liaison

Alsana
05.2024 - 08.2024

Customer Service Representative

Horizon Veterinary Specialists
12.2023 - 03.2024

Care Coordinator

Newport Healthcare
10.2021 - 10.2023

Residential Counselor

Evolve Treatment Center
01.2021 - 10.2021

Recovery Specialist

Telecare Corporation
01.2019 - 05.2021

Direct Care Staff

Children's Learning Centers
12.2017 - 09.2018

BA - Psychology

California Lutheran University

High School Diploma -

Santa Paula High School

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Brinna Gangl