B'Rinna Shopher

Jackson Hospital

12.2020 - Current

Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Assisted in OB/GYN, Pediatric, Pulmonary, Internal
Medicine, Sleep Center, and General Surgery clinics.
Trained and mentored new team members in accordance
with organization and clinic policies.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Helped patients complete necessary medical forms and documentation.
Performed various administrative tasks by filing, copying and faxing documents.

Summary