Brinnlie Kohler
Henefer,UT
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Master Esthetician/ Spa Receptionist
Promontory Club
01.2021 - Current
- Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
- Contributed to the spa''s success by consistently receiving positive feedback from clients and maintaining a high level of repeat business.
- Increased repeat business through exceptional customer service and follow-up appointments.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Educated clients on proper skincare techniques, leading to increased self-care practices at home.
- Continuously updated knowledge of industry trends and advancements through ongoing professional development courses.
- Achieved high levels of client retention by building rapport and addressing individual concerns with empathy and professionalism.
- Provided exceptional waxing services, ensuring client comfort throughout each procedure.
- Participated in marketing efforts such as creating promotional materials to attract new clients.
- Expanded clientele base by attending networking events and promoting the spa''s services in the community.
- Assisted in inventory management by tracking products used during treatments and replenishing stock as needed.
- Collaborated with a team of estheticians to develop new services and promotions for the spa menu.
- Mastered various body treatments such as body wraps, scrubs, and cellulite reduction therapies for diverse clientele needs.
- Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.
- Improved overall skin health for clients with targeted facials, chemical peels, and microdermabrasion treatments.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Provided clients with knowledge of all cosmetic services being provided.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Educated patients on treatment options.
- Performed consultations for patients before scheduling treatments.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Handled customer inquiries and provided information about services offered.
- Supported promotional efforts by distributing brochures and information about services.
- Processed payments and maintained accurate records of transactions.
- Developed a good understanding of spa services to recommend suitable options.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Updated customer records and maintained accurate client information.
Retail Worker
Shirt Off My Back
10.2023 - 04.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Master Esthetician
Studio 170 Salon
11.2020 - 03.2021
- Increased repeat business through exceptional customer service and follow-up appointments.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Provided exceptional waxing services, ensuring client comfort throughout each procedure.
- Improved overall skin health for clients with targeted facials, chemical peels, and microdermabrasion treatments.
- Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
- Achieved high levels of client retention by building rapport and addressing individual concerns with empathy and professionalism.
Master Esthetician/Spa Front Desk
Montage Deer Valley
11.2020 - 01.2021
- Increased repeat business through exceptional customer service and follow-up appointments.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Provided exceptional waxing services, ensuring client comfort throughout each procedure.
- Improved overall skin health for clients with targeted facials, chemical peels, and microdermabrasion treatments.
- Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
- Educated clients on proper skincare techniques, leading to increased self-care practices at home.
- Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.
- Contributed to the spa''s success by consistently receiving positive feedback from clients and maintaining a high level of repeat business.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Provided clients with knowledge of all cosmetic services being provided.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Shipping and Receiving Clerk
Jami Ray Vintage
01.2020 - 10.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Waitress
Chuck A Rama
01.2019 - 05.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Dry Cleaner Customer Service Representative
Your Valet Dry Cleaning
09.2018 - 01.2019
- Assisted in maintaining a clean and organized work environment for optimal efficiency.
- Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
- Updated customers regularly on the status of their orders through phone calls or emails, offering peace of mind over their valued possessions being handled responsibly.
- Displayed excellent time-management skills by prioritizing tasks efficiently under pressure without compromising attention to detail.
- Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
- Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
Receptionist
Wasatch County Recreation Center
08.2017 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Server
The Abbington
02.2015 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Master Esthetics - Beauty & Wellness
Acaydia Spa & School of Aesthetics
Provo, UT09.2020
High School Diploma -
Wasatch High School
Heber, UT05.2018
Skills
- Strong communication skills
- Continuing education commitment
- Customer service
- Attention to detail
- Multitasking and organization
- Scheduling
- Professional demeanor
- State licensed esthetician
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Retail Worker
Shirt Off My Back
10.2023 - 04.2024
Master Esthetician/ Spa Receptionist
Promontory Club
01.2021 - Current
Master Esthetician
Studio 170 Salon
11.2020 - 03.2021
Master Esthetician/Spa Front Desk
Montage Deer Valley
11.2020 - 01.2021
Shipping and Receiving Clerk
Jami Ray Vintage
01.2020 - 10.2020
Waitress
Chuck A Rama
01.2019 - 05.2020
Dry Cleaner Customer Service Representative
Your Valet Dry Cleaning
09.2018 - 01.2019
Receptionist
Wasatch County Recreation Center
08.2017 - 08.2018
Server
The Abbington
02.2015 - 05.2017
Master Esthetics - Beauty & Wellness
Acaydia Spa & School of Aesthetics
High School Diploma -
Wasatch High School
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