Summary
Overview
Work History
Education
Skills
Timeline
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Brintnee Murry

Nottingham,MD

Summary

Diligent Medical Office professional with seven years of experience in the Health Care industry. Honest and ethical with exceptional conflict resolution talents. Dedicated to handling all types of inquiries efficiently and effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Paient Liasion

Advanced Radiology
01.2024 - Current
  • Serve as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Occasionally assisting with registering and scheduling patients for Radiology exams
  • Front office management.

Patient Access Representative

GBMC HealthCare
09.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

Contact Center Team Lead

Advanced Radiology
05.2022 - 03.2023
  • Enhanced customer satisfaction by implementing effective coaching strategies for team members.
  • Reduced employee turnover by creating a supportive work environment that fostered professional growth and development.
  • Resolved escalated customer complaints swiftly, demonstrating empathy towards customers'' concerns while finding mutually agreeable solutions.
  • Spearheaded initiatives aimed at improving process efficiencies, resulting in reduced costs while maintaining high-quality service standards.
  • Established a culture of continuous improvement within the contact center, encouraging team members to share ideas on how to enhance operational efficiency or improve customer experiences.
  • Developed strong relationships with key clients by maintaining open lines of communication and resolving issues promptly.
  • Improved team performance by conducting regular training sessions and sharing industry best practices.

Medical Scheduling Trainer

Advanced Radiology
03.2020 - 05.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Implemented diverse instructional methods, optimizing trainee engagement.

Patient Registrar

MedStar Harbor Hospital
10.2019 - 01.2022
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.

Lung Cancer Screening Scheduler

Advanced Radiology
08.2016 - 07.2018
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.


  • screening patients for eligibility requirements for lung cancer screening program
  • Amending doctors orders, faxing referrals, ensuring all insurance information is accurate, scheduling, answering queue calls for department
  • Data entry using dynalync.

Education

Medical assisting certification, Allied Health and Medical Assisting Services -

Fortis Institute
01.2010

High School Diploma -

Augusta fells Savage school of the visual arts
01.2009

Skills

  • Medical Terminology
  • Medical Billing
  • Electronic Medical Record (EMR)
  • Epic Systems
  • RIS
  • Clerical Skills
  • Front Office Operations
  • Back Office Operations
  • Team Leadership
  • Verbal and written communication
  • Goal Setting
  • Team Collaboration
  • Influencing skills
  • Mediation skills
  • Assertiveness
  • Assessment capabilities

Timeline

Paient Liasion

Advanced Radiology
01.2024 - Current

Patient Access Representative

GBMC HealthCare
09.2022 - Current

Contact Center Team Lead

Advanced Radiology
05.2022 - 03.2023

Medical Scheduling Trainer

Advanced Radiology
03.2020 - 05.2022

Patient Registrar

MedStar Harbor Hospital
10.2019 - 01.2022

Lung Cancer Screening Scheduler

Advanced Radiology
08.2016 - 07.2018

Medical assisting certification, Allied Health and Medical Assisting Services -

Fortis Institute

High School Diploma -

Augusta fells Savage school of the visual arts

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Brintnee Murry