Brintney Paylor
Morrisville,NC
Summary
Talented candidate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual goals. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Operations Specialist
Spectrum
09.2023 - Current
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with power companies to identify power outages.
- Assisted maintenance technicians with dispatching, routing and restoring outages to provide customers with service.
Customer Service Chat Repair Agent
Spectrum
02.2022 - 09.2023
- Diagnosed complex technical issues, utilizing problem-solving skills to find effective solutions.
- Managed parts inventory, ensuring availability of necessary components for timely repairs.
- Contributed to business growth by providing expert advice on potential service expansions or improvements.
- Reduced wait times for customers by streamlining the check-in process for device repairs.
- Enhanced customer satisfaction by troubleshooting and repairing electronic devices in a timely manner.
- Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
- Educated customers on device maintenance and usage to prevent future issues.
Customer Service Video Repair Agent
Spectrum
01.2020 - 02.2022
- Performed preventative maintenance on devices to ensure optimal performance and extend product lifespan.
- Streamlined repair processes for increased efficiency and reduced turnaround time.
- Contributed to business growth by providing expert advice on potential service expansions or improvements.
- Educated customers on device maintenance and usage to prevent future issues.
- Met or exceeded performance metrics by efficiently managing workload and prioritizing tasks based on urgency or complexity.
- Actively participated in ongoing training opportunities to stay up-to-date on industry advancements.
Pharmacy Technician Trainee
Walmart
06.2013 - 01.2020
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Call insurance companies to verify patient benefits.
- Assist patients
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Department Manager
Walmart
01.2017 - 03.2018
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Electronics Sales Associate
Walmart
12.2016 - 01.2017
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Bagged, wrapped and packaged purchases according to customer needs.
- Provided every customer with professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Overnight Stocker
Walmart
02.2014 - 12.2016
- Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assessed floor displays to determine which merchandise required restocking.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
Cashier
Walmart
06.2013 - 12.2015
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers update accounts, sign up for new services and take advantage of special offers.
Housekeeper
Healthcare Services
05.2011 - 11.2012
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Cashier
Bojangles'
02.2010 - 04.2011
- Suggested additional menu items, beverages and desserts to increase sales.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
Education
Some College (No Degree) - Pharmacy Technician
Pharmacy Technician University
Roxboro, NCHigh School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA3 2018
Skills
- Focused and detail-oriented
- Point of sale systems proficiency
- Aseptic techniques
- Troubleshooting malfunctioning equipment
- Detail-oriented
- Problem solving
- Team leadership
- Quality assurance and control
- Problem-solving skills
- Time management
- Training and mentoring
- Departmental activities
- Relationship Building
- Goal setting
Accomplishments
- Documented and resolved troubleshooting efficiently which led to becoming Deadria Diamond at company.
Certification
NCTI Charter ROC Fundamentals
Timeline
Regional Operations Specialist
Spectrum
09.2023 - Current
Customer Service Chat Repair Agent
Spectrum
02.2022 - 09.2023
Customer Service Video Repair Agent
Spectrum
01.2020 - 02.2022
Department Manager
Walmart
01.2017 - 03.2018
Electronics Sales Associate
Walmart
12.2016 - 01.2017
Overnight Stocker
Walmart
02.2014 - 12.2016
Pharmacy Technician Trainee
Walmart
06.2013 - 01.2020
Cashier
Walmart
06.2013 - 12.2015
Housekeeper
Healthcare Services
05.2011 - 11.2012
Cashier
Bojangles'
02.2010 - 04.2011
Some College (No Degree) - Pharmacy Technician
Pharmacy Technician University
High School Diploma -
Cornerstone Christian Correspondence School
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