BRINTY ROSS
Houston
Summary
Experienced and highly dependable security professional with over 10 years in security operations, investigations, and customer service. Proven ability to keep safety, manage conflict, and deliver excellent service in fast-paced environments. Strong background in surveillance, access control, and client relations. Holds an Associate Degree in Criminal Justice and completing a bachelor's in criminal justice administration. Known for professionalism, attention to detail, and effective communication skills.
Overview
12
12
years of professional experience
4051
4051
years of post-secondary education
1
1
Certification
Work History
Armed Security Officer
Enforce Security
Houston
09.2021 - Current
- Provided armed security services for Texas Department of Transportation
- Ensured safety of facilities, personnel, and visitors
- Conducted routine patrols and enforced security policies
- Responded quickly to emergencies and security breaches
Security Officer / Supervisor / Private Investigator
Cascadia Global Security
Houston
11.2019 - Current
- Supervise and coordinate daily security operations and personnel
- Monitor surveillance systems to detect and respond to suspicious activity
- Enforce access control procedures and protect confidential information
- Conduct investigations and document incidents with detailed reporting
- Provide high-level customer service to clients, guests, and staff
- De-escalate conflicts and keep a safe, professional environment
Security Officer
Allied Universal
Houston
06.2017 - 08.2021
- Monitored premises and controlled building access
- Performed patrols to prevent theft, vandalism, and safety hazards
- Aided visitors and provided excellent customer service
- Maintained correct daily activity and incident reports
Personal Care Assistant (PCA)
Girling Home Health
Houston
04.2014 - 06.2017
- Delivered compassionate care to elderly and disabled clients
- Assisted with daily living activities including grooming, feeding, and mobility
- Maintained patient comfort while ensuring dignity and safety
- Built strong relationships with clients through empathy and communication
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
Skills
- Security Operations & Surveillance
- Customer Service & Conflict Resolution
- Incident Reporting & Documentation
- Access Control & Patrol
- Private Investigation
- Team Leadership & Supervision
- Communication & Problem Solving
- Emergency Response
- Patient Care & Support
Certification
- Level 3 Security License (Armed)
- Private Investigator licensed
Customer Service Experience
Over 10 years of direct customer interaction across security and healthcare roles. Skilled in conflict resolution and de-escalation techniques. Effective communication and interpersonal skills. Experience handling complaints, resolving issues, and ensuring client satisfaction. Ability to remain calm and professional in high-pressure situations.
Timeline
Armed Security Officer
Enforce Security
09.2021 - Current
Security Officer / Supervisor / Private Investigator
Cascadia Global Security
11.2019 - Current
Security Officer
Allied Universal
06.2017 - 08.2021
Personal Care Assistant (PCA)
Girling Home Health
04.2014 - 06.2017
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix