Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
19
19
years of professional experience
Work History
Team Lead
Planet Fitness
Vancouver, WA
08.2023 - Current
Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Sales Director
Spring Footwear
01.2022 - 12.2022
Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
Senior Sales Manager
Caleres
San Rafael, CA
07.2019 - 03.2021
Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
Expanded market share with the introduction of innovative product offerings and strategic partnerships.
Developed sales strategy based on research of consumer buying trends and market conditions.
Investigated competitive landscape to anticipate negative business impacts.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
National Key Account Manager
Vionic, The FLEXX, Kenneth Cole Productions
Seattle, WA
11.2013 - 07.2019
Achieved high client satisfaction by identifying and addressing key account needs.
Developed strong relationships with national clients through effective communication and negotiation skills.
Increased overall sales performance by implementing strategic account management plans.
Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
Created sales forecasts to target daily, monthly and yearly objectives.
Assistant Territory Manager
Josef Seibel
01.2011 - 11.2013
Increased sales revenue by establishing strong relationships with clients and implementing effective sales strategies.
Developed new business opportunities by conducting market research and identifying potential clients within the territory.
Strategically managed and grew independent retail business, with double digit increases YOY.
Boosted customer satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Team point assigned to manage and grow Nordstrom omnichannel business. Brick and mortar sales volume increasing +30%, Nordstrom.com +250%. Also established Nordstrom Rack business from zero to exceeding $1.5 million annually.
Department Manager
Nordstrom
Seattle, WA
05.2005 - 12.2010
Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Reduced operational costs through effective budget management and resource allocation.
Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
Led a team of professionals to consistently achieve or exceed performance targets.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication.
Program Supervisor, Refugee Resettlement & Integra at Lutheran Community Services Northwest (LCSNW)Program Supervisor, Refugee Resettlement & Integra at Lutheran Community Services Northwest (LCSNW)