Summary
Overview
Work History
Education
Skills
Timeline
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Briona Byrd

Baltimore,MD

Summary

Dedicated professional consistently makes informed decisions that positively impact company productivity and enhance client satisfaction. Provides comprehensive service information and troubleshooting assistance to clients, ensuring effective meeting of their needs. Excellent communication skills actively promote workforce diversity and foster strong relationships with business representatives at all levels. Known for ambition and self-motivation, excels in planning, prioritizing, organizing, and managing multiple tasks within fast-paced, deadline-driven environments.

Overview

11
11
years of professional experience

Work History

Lead Keyholder

Aveda
02.2020 - Current
  • Assigned and communicated opening and closing tasks to team members, fostering accountability and task completion.
  • Managed timekeeping and bi-weekly payroll delivery for 30 employees
  • Streamlined scheduling processes to maximize staff efficiency during peak hours
  • Developed custom Excel spreadsheets, including dynamic dashboards and pivot tables, to analyze inventory trends and streamline reporting to present to management for review.
  • Increased sales performance by training and mentoring sales staff on effective selling techniques.

Scheduling Coordinator

United Healthcare
03.2018 - 02.2020
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Developed and implemented strategies to improve the efficiency of verification processes by collaborating with both medical and operational teams. This initiative led to a reduction in processing time by 30%, enhancing overall service delivery and patient experience
  • Successfully facilitated communication between diverse departments, including medical, administrative, and verification teams, ensuring all stakeholders were aligned and informed.

Customer Service Representative

Maryland Childcare Central
06.2013 - 03.2018


  • Leveraged Salesforce and Excel to efficiently manage communication, responding to over 100 emails and ensuring timely interactions with service providers, which played a vital role in maintaining accurate invoicing for children in care
  • Successfully executed monthly invoice audits by meticulously analyzing provider invoices to guarantee precise and prompt payment processing, contributing to enhanced financial accuracy and operational efficiency
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided application information to customers upon inquiry and answered questions via phone, email, or online chat
  • Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.

Education

High School Diploma -

Forest Park High School
Baltimore, MD
06.2012

Skills

  • Customer Service
  • Microsoft Office (Advanced Excel)
  • Analytical and Critical Thinker
  • Sales Force
  • Data Analysis
  • Stakeholder Communication
  • Client Relationship Management
  • Project Management
  • Time Management

Timeline

Lead Keyholder

Aveda
02.2020 - Current

Scheduling Coordinator

United Healthcare
03.2018 - 02.2020

Customer Service Representative

Maryland Childcare Central
06.2013 - 03.2018

High School Diploma -

Forest Park High School

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Briona Byrd