Hi, I’m
Briona Dory
Customer Service
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
years of professional experience
Work History
LEI Home Enhancements
Hiring and Recruiting Manager
09.2023 - Current
Job overview
- Manage full cycle recruitment process including identifying staffing needs, sourcing candidates, screening resumes, conducting interviews, and making job offers.
- Developed and maintained strong network of potential candidates.
- Utilized and managed applicant tracking systems to ensure all data is entered and u to date.
- Managed recruitment team and trained and mentored new advisors.
Globe Life Insurance
Virtual Customer Service Representative
06.2023 - 08.2023
Job overview
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Breakthrough Central Texas
College Reediness Advisor-Intern
06.2023 - 08.2023
Job overview
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Planed and executed college visits, career day, and community involvement activities.
American Campus Communities At Prairie View
Community Assistant
08.2021 - 05.2023
Job overview
- Led tours to highlight property features to prospective tenants and answer questions.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Prepared and processed applications, initial payments and security documentation for new residents.
OptimumCX
Onboarding Specialist
04.2021 - 08.2021
Job overview
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
Fx Well
Front Desk Receptionist
02.2020 - 12.2020
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Prairie View A & M University, Prairie View, TX
Bachelor of Arts from Mass Communications
05.2023
Skills
- Call Management
- Data Entry
- Staffing
- Microsoft Office
- Operations Management
- Quality Assurance
- Documentation
- Organization
- Training and Development
- Meeting Monthly Quotas
Timeline
Hiring and Recruiting Manager
LEI Home Enhancements
09.2023 - Current
Virtual Customer Service Representative
Globe Life Insurance
06.2023 - 08.2023
College Reediness Advisor-Intern
Breakthrough Central Texas
06.2023 - 08.2023
Community Assistant
American Campus Communities At Prairie View
08.2021 - 05.2023
Onboarding Specialist
OptimumCX
04.2021 - 08.2021
Front Desk Receptionist
Fx Well
02.2020 - 12.2020
Prairie View A & M University
Bachelor of Arts from Mass Communications
Similar Profiles
Richard BeltonRichard Belton
Director of Operations at LEI Home EnhancementsDirector of Operations at LEI Home Enhancements
Brooke BuisBrooke Buis
Territory Sales Leader at LEI Home EnhancementsTerritory Sales Leader at LEI Home Enhancements
Brayden OBrienBrayden OBrien
Lead Generator/Brand Ambassador (Retail, Events, Canvassing) at Leaf Home EnhancementsLead Generator/Brand Ambassador (Retail, Events, Canvassing) at Leaf Home Enhancements