Briona Johnson
Charlotte,NC
Summary
Dedicated and results-oriented Administrative Assistant with 5 plus years of experience in healthcare, patient care & administrative duties. Acknowledged for delivering high-quality care and fostering customer satisfaction. Recognizing the need for a dynamic change, I am eager to leverage my diverse skill set and passion for to contribute to innovative solutions and drive success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Reproductive Specialists Of The Carolinas
04.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained departmental budget reducing overhead cost ensuring operational efficiency.
Patient Service Specialists
OrthoCarolina
09.2021 - 03.2022
- Accurately checked in 40 plus patients daily.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Supports clinical team to assist patients more efficiently with medical questions, using templates and protocols which are completed, and sent to clinical team for response
- Schedule patients’ future physical therapy appointments
- Operate multi-line phone system
- Transcribe doctors' orders
- Verify patients’ health insurance benefits and obtain pre-authorization for physical therapy treatments if needed, collecting patient co-pays, coinsurance, and balances.
Hostess
The Capital Grille
01.2019 - 08.2021
- Assist Event Manager and Market/Sales Director with 10- 30 private dining inquiries weekly.
- Collaborate full dinner cycle duties with other hostesses and management team to ensure customers are satisfied, and meals are planned with the Executive Chef
- Efficiently manage 50+ incoming calls daily, promptly addressing inquiries and transferring calls as needed to ensure seamless communication and exceptional customer service.
- Inform patrons of establishment specialties and features.
- Receive and record patrons’ dining reservations.
Administrative Assistant
The Queen Pin LLC
01.2018 - 08.2019
- Support day to day operations by inputting data, managing calenders, and coordinating meetings for owner.
- Manage databases and input information data and records using Microsoft Excel.
- Managed assigned projects anticipating the needs of the owner resulting in a smooth workflow.
- Effectively communicate with internal and external parties representing the organization in a professional manner.
- Oversee budget for office supplies and merchandise including tracking expenses and implementing cost saving strategies to optimize finances.
Education
Bachelor of Science - Exercise Science
University of North Carolina At Charlotte
Charlotte, NCSkills
- Office Administration
- Excellent Communication
- Problem solving
- Customer service
- Budgeting
- Interpersonal
- Electronic Records Management
- Microsoft Office Suites
- Insurance Verification
- Multitasking Abilities
- Organizational Skills
- Appointment Scheduling
- Medical Terminology
Certification
Basic Life Support, 07/01/22, 07/01/24
Timeline
Administrative Assistant
Reproductive Specialists Of The Carolinas
04.2022 - 05.2023
Patient Service Specialists
OrthoCarolina
09.2021 - 03.2022
Hostess
The Capital Grille
01.2019 - 08.2021
Administrative Assistant
The Queen Pin LLC
01.2018 - 08.2019
Bachelor of Science - Exercise Science
University of North Carolina At Charlotte
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