Accommodating Works Advisor with 5 years of experience providing guidance to job seekers by recommending training activities, identifying skill gaps and discussing career and education options. Responsive and reliable professional proficient in job interview techniques and MicroSoft Office software. Dedicated to increasing job opportunities by cultivating strong relationships with employers and job seekers.
Hi, I’m
Briona Tate
Baton Rouge,LA
Summary
Overview
13
years of professional experience
Work History
CignaBaton Rouge
Eligibility Representative
09.2021 - Current
Job overview
- Facilitates cross-functional resolution of drug coverage issues & copay coverage & resolve issues impacting referral turn-around time
- Independently resolve basic patient claims issues using key subject matter knowledge
- Prepare and review claims to ensure accuracy to payer requirements, including but not limited to codes, dates and authorizations
- Contact benefit providers to gather policy benefits/limitations
- Perform medical/pharmacy benefit verification requiring complex decision skills based on payer and process knowledge.
Hancock Whitney BankBaton Rouge
Teller
10.2016 - 03.2019
Job overview
- Works to build, maintain, and grow client relationships through quality, personalized client interactions based on 5-star client service, according to company standards
- Handles client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items
- Handles client servicing requests such as service charge clarity and account maintenance
- Maintains a working knowledge of products, services, and processes offered
- Assist in managing operational loss within a financial center to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing
- Assist with financial center morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up workstation with supplies and cash, and balancing drawer/financial center
- May function in a mentor capacity offering guidance, instruction, and coaching to fellow associates enforcing policy and procedures
- Other duties and special projects as assigned by Management
- Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Acceptance NowBaton Rouge
Assistant Sales Manager
06.2014 - 08.2016
Job overview
- Coordinate and ensure services provided will be reimbursable (e.g., deductible amounts, co-payments, effective date, levels of care, authorization, etc.)
- Updated customer accounts and information on a daily basis
- Handled and processed confidential customer information
- Implemented updated online collection procedures for payment, increasing on-time payments
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
- Maintained friendly and professional customer interactions.
Uncle E's Hot Wings & ThingsBaton Rouge
Manager
08.2010 - 04.2014
Job overview
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Ensured proper cleanliness was maintained in all areas of the bar and front of the house
- Collaborated with the Executive Chef to analyze and approve all food and beverage selection
- Carefully prepared weekly payroll to keep up with projected revenue for the week.
Education
The University of Arizona Global Campus
Bachelors from Business Administration
09.2023
University Overview
Skills
- Sales
- Cash handling
- Customer service (10 years)
- Sales Management
- Management (10 years)
- Schedule Management
- Supervising Experience
- Banking (3 years)
- Event Planning
- Typing
- Microsoft Office (10 years)
- Management
- Recruiting (10 years)
- Microsoft Excel
- Construction
- Microsoft Word
- Office Management (10 years)
- Administrative Experience
- Personal Assistant Experience
- Leadership (10 years)
- Epic (5 years)
- Microsoft Outlook (5 years)
- Salesforce (2 years)
- Cisco ASA (4 years)
- Cover My Med (4 years)
- Skype (5 years)
- Email (8 years)
- PowerPoint (10 years)
- Microsoft Excel (10 years)
- QuickBooks (5 years)
Timeline
Eligibility Representative
Cigna
09.2021 - Current
Teller
Hancock Whitney Bank
10.2016 - 03.2019
Assistant Sales Manager
Acceptance Now
06.2014 - 08.2016
Manager
Uncle E's Hot Wings & Things
08.2010 - 04.2014
The University of Arizona Global Campus
Bachelors from Business Administration
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