Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Briona Williams

Landover,MD

Summary

Entry level Friendly Help Desk Technician who can quickly and effectively resolve customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

9
9
years of professional experience

Work History

Department of Health Administrative Help Desk

Doh Maxim Healthcare
Washington , Dc
11.2021 - 02.2022
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Maintained current and accurate medical records for patients.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
  • Supported office staff and operational requirements with administrative tasks.

Health Unit Secretary/pct

Sibley Hospital
Washington , Dc
07.2018 - 02.2021
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

+ Edit or add your own

Summer Job Recruitment/organizer

Amyla Program
Washington , Dc
03.2013 - 03.2016
  • Implemented camp activities fostering physical, social and emotional growth.
  • Led groups of children safely through variety of camp activities.
  • Facilitated new employee orientations to foster positive team attitude.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Organized activities for teens /kids/ adults to help in the community .


Helped with basic writing/grammar edits on documents



Education

Certificate Comp Tia A+ Network - Information Technology

Udc College Workforce Development
5171 South Dakota Ave Ne Washington DC 20017
08.2022

Skills

2 years Administrative

Microsoft office proficiency

Microsoft outlook proficiency

Microsoft word proficiency

Microsoft PowerPoint proficiency

Microsoft excel proficiency

Excellent grammar/spelling skills

Fast typing skills

Filing/printing/scanning proficiency

References

(DOH Supervisor ) Melonie Hagans - (443)591-3153

(Sibley Hospital Supervisor) Erin Minor (703)973-1921

Timeline

Department of Health Administrative Help Desk

Doh Maxim Healthcare
11.2021 - 02.2022

Health Unit Secretary/pct

Sibley Hospital
07.2018 - 02.2021

Summer Job Recruitment/organizer

Amyla Program
03.2013 - 03.2016

Certificate Comp Tia A+ Network - Information Technology

Udc College Workforce Development