Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briona Williams

Ft. Washington,MD

Summary

Detail-oriented and solutions-driven professional with a background in administrative support, client services, and organizational management. Skilled at managing multiple priorities, supporting team operations, problem- solving, and ensuring timely completion of projects. Recognized for balancing accuracy, professionalism, and customer-satisfaction in fast paced environments.

Overview

12
12
years of professional experience

Work History

Receptionist/Administrative Assistant

Chevrolet
08.2013 - 09.2015
  • Oversaw front desk operations, serving as the first point of contact for clients, service providers, and team members
  • Assisted leadership and internal teams with scheduling, documentation and coordination to streamline daily operations
  • Managed incoming calls, routing inquiries to relevant staff members efficiently.
  • Managed sensitive documents with confidentiality and accuracy, maintaining compliance with company policies
  • Facilitated service requests and directed service inquiries to ensure timely follow-up
  • Delivered professional customer service by addressing client needs resolving issues and ensuring satisfaction
  • Maintained organized records, filing systems, and administrative workflows to support efficient office management
  • Maintained an organized reception area ensuring a welcoming and professional environment for visitors and staff

Real Estate Investment Strategist

KBB Properties
06.2021 - Current
  • Collaborated with cross-functional teams to align strategies and optimize project outcomes.
  • Cultivated relationships with lenders, real estate agents, and property managers to secure opportunities and ensure smooth transactions
  • Analyzed market trends to provide clients with informed property investment strategies
  • Coordinated closing processes including title, deed, and funding
  • Strengthened long-term client relationships through transparent communication, proactive trust building, and reliable follow-through

Event Coordinator

TK Japan
07.2017 - 07.2018
  • Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
  • Facilitated vendor contracts, negotiations, and compliance to support high quality operations
  • Collaborated with clients to define needs and goals, aligning services to meet expectations effectively
  • Oversaw on-site event operations, addressing issues promptly to maintain high standards.
  • Developed event themes and concepts, enhancing attendee engagement and experience.
  • Implemented feedback mechanisms post-events, driving continuous improvement in processes.
  • Executed marketing strategies for events, increasing attendance through targeted outreach efforts.
  • Established budget management practices, ensuring financial accountability throughout event planning stages.

Event Operations Associate

Live Nation
04.2019 - 03.2020
  • Streamlined operational workflows to enhance efficiency and and maintain order and safety - ensuring seamless daily operations
  • Responded quickly to inquiries, escalating complex issues while maintaining strong communication and service standards
  • Managed inventory systems, ensuring accurate tracking and timely replenishment of supplies.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Provided personal engagement and follow-up to strengthen customer trust and satisfaction

VIP Customer Strategist

Live! Casino & Hotel
07.2018 - 05.2021
  • Oversaw daily guest requests and concerns, providing prompt solutions and ensuring a welcoming, customer-first environment
  • Built lasting rapport with patrons, enhancing loyalty through attentive service and problem resolution
  • Developed strategic plans to enhance operational efficiency and drive business growth.
  • Delivered tailored recommendations by maintaining thorough knowledge of services
  • Maintained a clean, orderly, and professional environment in line with high property standards


Education

High School Diploma -

Lighthouse Christian Academy
Bowie
05-2014

Skills

  • Strong Written and Verbal Communication
  • Administrative Support & Data Entry
  • Multitasking & Time Management
  • Problem Solving & Critical Thinking
  • Resident & Client Relations
  • Team Collaboration & Operational Support
  • Recordkeeping & Documentation Accuracy

Timeline

Real Estate Investment Strategist

KBB Properties
06.2021 - Current

Event Operations Associate

Live Nation
04.2019 - 03.2020

VIP Customer Strategist

Live! Casino & Hotel
07.2018 - 05.2021

Event Coordinator

TK Japan
07.2017 - 07.2018

Receptionist/Administrative Assistant

Chevrolet
08.2013 - 09.2015

High School Diploma -

Lighthouse Christian Academy

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