Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briona Zapata

Saginaw

Summary

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Burger King
08.2020 - Current
  • Analyze restaurant performance metrics and make adjustments to operations to improve metrics.
  • Analyze profit and loss statements and budget accordingly.
  • Monitor and maintain inventory levels.
  • Contact applicants, interview applicants, and hire and give orientation to new employees.
  • Train and onboard new team members.
  • Project restaurant volume and schedule shifts for team members appropriately.
  • Promote positive employee relations and reprimand employees when appropriate.
  • Supervise and delegate tasks to team members to ensure operations run smoothly.
  • Monitor point-of-sale operations to ensure proper cash handling procedures are used.
  • Monitor kitchen operations to ensure food safety and quality standards are followed.
  • Maintain the highest standards of customer service in a fast-paced and high-volume environment.
  • Resolve customer complaints and ensure customers leave satisfied.
  • Turned in top performing metrics.

Assistant Restaurant Manager

Burger King
08.2018 - 08.2020
  • Prepared and placed food and product orders to maintain inventory levels.
  • Created weekly employee schedules for general manager's review.
  • Helped general manager make decisions and complete tasks.
  • Ran the store when the general manager was absent.
  • Supervised team members and shift coordinators.

Hourly Shift Coordinator

Burger King
07.2015 - 08.2018
  • Supervised employees and coordinated shifts according to volume.
  • Tracked volume and labor-cost and adjusted shifts accordingly.
  • Counted inventory levels daily to track food and paper waste.
  • Prepared cash bank deposits and counted and skimmed POS tills.
  • Preformed food and equipment temperature checks to ensure food safety standards.

Crew Member/Crew Trainer

Burger King
05.2014 - 07.2015
  • Took customer orders, handled cash, and provided correct change.
  • Prepared food properly according to orders received.
  • Cooked and maintained food according to store volume.
  • Prepared food ingredients and condiments for each day.
  • Cleaned and maintained facilities and equipment in store.
  • Interacted with guests with enthusiasm and positivity.

Education

High school diploma or GED -

Great Lakes Cyber Academy
Okemos, MI
01.2014

Skills

  • Interviewing
  • Customer service
  • Labor Cost Analysis
  • Multitasking
  • Leadership
  • Recruiting
  • Assistant Manager Experience
  • Forecasting
  • Management
  • Restaurant Experience
  • Profit & Loss
  • Team management

Timeline

Restaurant Manager

Burger King
08.2020 - Current

Assistant Restaurant Manager

Burger King
08.2018 - 08.2020

Hourly Shift Coordinator

Burger King
07.2015 - 08.2018

Crew Member/Crew Trainer

Burger King
05.2014 - 07.2015

High school diploma or GED -

Great Lakes Cyber Academy

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