BRIONCA WILLIAMS
Loganville,GA
Summary
Dedicated customer service associate recognized for high productivity and exceptional task efficiency. Expertise in customer relationship management, complaint resolution, and administrative support enhances operational effectiveness. Strong communication, problem-solving, and adaptability skills contribute to delivering superior customer service and ensuring seamless operations.
Overview
16
16
years of professional experience
Work History
CASE AUDITOR
YARDI
Madison , GA
09.2023 - 06.2024
- Analyzed complex financial data using advanced auditing techniques and software programs.
- Wrote reports, authored papers and organized supporting documentation.
- Audited various types of financial records to ensure compliance with established policies and procedures.
- Posted financial data in Excel spreadsheets
PRODUCTION ASSISTANT
TYLER PERRY STUDIOS
Atlanta, GA
03.2018 - 07.2022
- Developed and maintained information databases, web pages and software.
- Analyzed client requests to determine and locate needed information.
- Kept records of daily production activities.
- Performed general office duties such as answering phones, filing paperwork.
- Ran errands as necessary for the production team.
COCKTAIL BARTENDER
Suite Food Lounge
Atlanta, GA
06.2015 - 10.2018
- Prepared alcoholic and non-alcoholic beverages for patrons, including cocktails and craft beers.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Balanced cash drawers at the end of shift to ensure accuracy of sales receipts against cash on hand.
MANAGER
BRILANSIE TRANSPORTATION
Stone Mountain, GA
04.2008 - 03.2018
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
SERVER
Pappadeaux
Norcross, GA
04.2009 - 03.2010
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
Education
BACHELOR'S DEGREE - Mass Communications
Clark Atlanta University
Atlanta, GA05-2013
Skills
- Microsoft software efficiency
- Schedule dissemination
- Production workflow
- Verbal and written communication
- Administrative support
- Script breakdowns
- Scheduling expertise
- Internal auditing
- Balance sheets
- Report creation
- Financial reporting
- Cash handling proficiency
- Hospitality and accommodation
- Compliance standards
- Audit reporting
- Film crew support
- Production preparation
- Strong communication skills
- POS system expertise
- Customer service
- Marketing
- Business planning
- Decision-making
- Complex Problem-solving
- Sales and inventory management
- Budget control
- Coaching and mentoring
- Task delegation
- Negotiation
- Team leadership
Timeline
CASE AUDITOR
YARDI
09.2023 - 06.2024
PRODUCTION ASSISTANT
TYLER PERRY STUDIOS
03.2018 - 07.2022
COCKTAIL BARTENDER
Suite Food Lounge
06.2015 - 10.2018
SERVER
Pappadeaux
04.2009 - 03.2010
MANAGER
BRILANSIE TRANSPORTATION
04.2008 - 03.2018
BACHELOR'S DEGREE - Mass Communications
Clark Atlanta University
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