Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brionda Kinnie

Fort Wayne,IN

Summary

The objective is to obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. I am a friendly team player dedicated to making decisions contributing to a safe, welcoming environment. I am a fast learner and adapter to new circumstances. Lastly, I work well under pressure and in fast-paced settings.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Contractor

eLink Recruiting Solutions, Inc.
09.2023 - Current
  • Material and package handler, Menial maintenance, Storing and stowing
  • Maintained comprehensive documentation throughout each phase of construction processes to ensure compliance with legal requirements and industry standards.
  • Contributed to development of organizational policies and procedures relevant to contractor services offered by company.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Observed packing operations to verify conformance to specifications.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Sales Associate

One Luv Smoke 'n Vape
05.2023 - 09.2023
  • Welcome guests with a smile and identify customer needs, Explain products to customers and ask questions to determine the right product for them, Process customer orders and thank them for visiting us, Investigate, troubleshoot, and resolve customer complaints with the assistance of management team, keeping the selling floor stocked with merchandise, assisting in the display of merchandise, or organizing the selling floor and stock areas.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Warehouse Associate

Amazon
10.2021 - 03.2023
  • Assembly line, Truck loading/unloading, Learning ambassador (teaching others what you know), Safety testing, Product testing
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Performed general housekeeping and cleaning tasks.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Warehouse Shipping Receiving Associate

Burlington Stores
08.2018 - 01.2019
  • Unloaded truck, checking merchandise to purchase order/invoice, stocking merchandise, -putting merchandise away from customer use, Located and pulled merchandise, Stock pulled lists and staged merchandise for Merchandising & Pricing associates to place on the sales floor, Packing and unpacking, Inbound/outbound shipments, maintains stockrooms in a neat, orderly, and safe manner
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Improved warehouse safety by conducting regular inspections and addressing potential hazards promptly.

Server Assistant/Food Runner

STUDIO MOVIE GRILL
10.2016 - 04.2017
  • Bussed tables and ensured overall cleanliness and sanitation of the dining room, Responsible for serving guests in a timely fashion, Developed relationships with locals to ensure repeat business and increased guest satisfaction, Executed daily operations of setup, necessary preparations to provide individuals with an exceptional experience
  • This entailed intuition, perceived needs, and an extensive knowledge of a diverse public.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Assisted with bussing tables and cleaning up spills.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
  • Assisted wait staff with timely food delivery and guest requests.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Developed rapport with regular patrons by remembering their preferences and engaging them in friendly conversation during their visits.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Shift Lead

RAINBOW APPAREL & CO
08.2012 - 07.2016
  • Unloaded trucks, found apparel, put on racks and applied security sensors if needed, Rearranged entire sales floor to advertise new clothing up front, Provided customer service as a cashier and also as sales floor associate, Cleaned sales floor and also trained new apparel associates and cashiers, Ensured proper merchandising of apparel floor, Utilized our senior employees by learning various lessons in leadership, accountability, and knowledge.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed staff schedules to ensure proper coverage during peak hours while minimizing labor costs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Daycare Teacher

Small Stars Licensed Daycare
06.2010 - 07.2012
  • Create lesson plans, organize learning activities, and conduct curriculum development to help toddlers and infants grow emotionally and intellectually, Employed a variety of educational techniques (storytelling, educational play, media etc.) to teach children, Observed each child to help them improve their social competencies and build self-esteem.
  • Utilized technology to develop instructional materials and activities for children.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Assessed student progress and provided feedback on educational development.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Shift Supervisor

Toys 'R' Us
07.2010 - 06.2011
  • Demonstrated excellent customer service to children and families, Demonstrated leadership, accountability, and professionalism in all situations, Established the necessary care for children's needs consistent with their age and stage of development, Observed and recorded sales & growth among staff
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Managed staff hiring, training and supervision.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Coordinated with maintenance teams to schedule repairs or equipment maintenance during non-peak hours to minimize disruption to workflow.

Education

Associate of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
03.2026

High School Diploma -

NEW HAVEN HIGH SCHOOL
New Haven, IN
05.2012

Skills

  • Product Knowledge
  • Shipment Receiving
  • Safety and Cleanliness Standards
  • Speed and Accuracy
  • Merchandise Packaging
  • Order Processing
  • Money Handling
  • Food Portioning and Packaging
  • Team Supervision

Certification

  • Driver's License
  • Pallet Jack Certification

Timeline

Contractor

eLink Recruiting Solutions, Inc.
09.2023 - Current

Sales Associate

One Luv Smoke 'n Vape
05.2023 - 09.2023

Warehouse Associate

Amazon
10.2021 - 03.2023

Warehouse Shipping Receiving Associate

Burlington Stores
08.2018 - 01.2019

Server Assistant/Food Runner

STUDIO MOVIE GRILL
10.2016 - 04.2017

Shift Lead

RAINBOW APPAREL & CO
08.2012 - 07.2016

Shift Supervisor

Toys 'R' Us
07.2010 - 06.2011

Daycare Teacher

Small Stars Licensed Daycare
06.2010 - 07.2012

Associate of Science - Computer Science

Southern New Hampshire University

High School Diploma -

NEW HAVEN HIGH SCHOOL

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Brionda Kinnie