Brioni Smith
Mobile,AL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Allstate Total Loss Adjuster
Pilot Catastrophe Services
09.2024 - Current
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
- Ability to work independently and manage time efficiently in a virtual work environment.
- Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Assessed complex claims and accurately determined value of damages.
- Kept current on insurance regulations, laws, policies and procedures.
- Created detailed assessments of damages to property and vehicles.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Senior Mitigation Specialist
Wardlaw Claim Services
03.2023 - 08.2024
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Examined photographs and statements.
- Examined claim forms, policies and endorsements and client instructions to determine coverages.
- Followed up with insured individuals regarding premium and deductibles payments.
- Established productive working relationships with public officials and law enforcement officers.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Collected payments and discussed results of work with customers.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Prepared bids and proposals to submit to clients and secure new business.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Medical Appointment Scheduler
Pearl Interactive Network
10.2023 - 06.2024
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Overcame objections using friendly, persuasive strategies.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Followed up with patients to reschedule missed appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Inside Auto Adjuster
Alacrity Solutions
08.2022 - 10.2023
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Researched claims and incident information to deliver solutions and resolve problems.
- Directed and coordinated various investigations conducted by field investigation team.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Established productive working relationships with public officials and law enforcement officers.
- Followed up with insured individuals regarding premium and deductibles payments.
- Identified suspicious losses and contacted manager for investigative assistance.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Maintained contact with claimants and attorneys to determine treatment status.
Member Service Representative
Navigator Credit Union
09.2020 - 02.2022
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer issues through thorough dispute investigation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created and maintained detailed database to develop promotional sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Team Leader
CVS Pharmacy
03.2019 - 07.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Retail Sales Consultant
Best Buy
01.2016 - 06.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw deposits, processed financial transactions and maintained inventory.
Direct Care Supervisor
Scott Residential
01.2018 - 03.2019
- Ordered all pharmacy supplies and kept check on inventory levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed policies and procedures for effective pharmacy management.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Communicated with patients, ensuring that medical information was kept private.
- Successfully negotiated client contract renewals to create increased revenue.
- Collaborated with store manager to maintain daily operations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Education
High School Diploma -
Murphy High School
Mobile, AL05-2018
Skills
- Insurance policy knowledge
- Claims Investigation
- Damage Assessment
- Multi-line phone system
- Critical Thinking
- Inclusive Leadership
- Time Management
- Claims Handling
- Policy Interpretation
- Technical understanding
- Conflict Resolution
- Inspection documentation
- System evaluation
- Analytical Skills
- Organizational Skills
- Adaptability and Flexibility
- Documentation Management
- Analytical Thinking
- Management skills
- Financial Analysis
- Salvage value determination
- Project Management
- Negotiation Skills
- Interpersonal Skills
- Professional Demeanor
- Quality Control
- Task Prioritization
- Relationship Building
Timeline
Allstate Total Loss Adjuster
Pilot Catastrophe Services
09.2024 - Current
Medical Appointment Scheduler
Pearl Interactive Network
10.2023 - 06.2024
Senior Mitigation Specialist
Wardlaw Claim Services
03.2023 - 08.2024
Inside Auto Adjuster
Alacrity Solutions
08.2022 - 10.2023
Member Service Representative
Navigator Credit Union
09.2020 - 02.2022
Team Leader
CVS Pharmacy
03.2019 - 07.2021
Direct Care Supervisor
Scott Residential
01.2018 - 03.2019
Retail Sales Consultant
Best Buy
01.2016 - 06.2019
High School Diploma -
Murphy High School
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