Brionna Bryant
Brownsville,TEXAS
Summary
Accomplished Texas Licensed Law Enforcement Officer with experience in protecting and serving the public through policing. Focused and determined person with 5 years in reporting financial crimes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated. Expertise in strengthening relationships and trust between civilians and law enforcement agencies and positively influencing crime reporting in high-crime communities resulting in increased public and community safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Law Enforcement Officer
Rancho Viejo Police Department
Rancho Viejo, TX
02.2023 - Current
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Monitored customer accounts for changes in behavior that could indicate criminal activity.
- Collaborated with internal departments such as legal, compliance and audit to ensure proper processes are being followed.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
Fraud Prevention Specialist
Bank of America (ACT)
Brownsville, TX
03.2020 - Current
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
FAFSA Collections Agent
Maximus Federal Services
Brownsville, Tx
08.2018 - 02.2019
- Secured payments by following up with customers which disregarded promise to pay.
- Processed payments over phone and set up recurring drafts.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Overcame objections by applying advanced training and persuasion techniques.
- Met and exceeded requirements for the month calls by 85%.
Team Supervisor
Burlington
Brownsville, TX
01.2018 - 04.2018
- Addressed operational issues and determined changes to drive improvements.
- Led and managed employees in partnership with other company leaders.
- Enforced procedures and policies for safety and quality services.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Minimized waste and applied lean methods to save money and reduce expenditures.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Retention Specialist
Hughes Net (Teleperformance)
Brownsvilleq, TX
03.2017 - 04.2018
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Documented and updated case notes for each customer and work order.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
Education
Bachelor of Science - Criminal Justice
Texas Southmost College
Brownsville, TX04-2024
TCOLE LICENSE - Criminal Justice
Police Academy
Brownsville, TX12-2022
High School Diploma -
South Texas Leadership Center
Brownsville, TX10.2018
Skills
- Records handling
- Report Writing
- Identity theft training
- Financial crimes expert
- Interrogation expert
- Risk level determination
- Trained on Lexis Nexis
- Telephone and email etiquette
- Fraud and anomaly analysis
- Microsoft Office
- Reliable and trustworthy
- Evaluating security clearances
- Business development understanding
- Technologically savvy
- Problem-solving abilities
- Management
- Proficient in Excel, Word 2010 Power Point
Certification
- Texas Commission on Law Enforcement License (TCOLE)
- U.S. Homeland Cyber Security Certified
Languages
Spanish
Native/ Bilingual
Timeline
Law Enforcement Officer
Rancho Viejo Police Department
02.2023 - Current
Fraud Prevention Specialist
Bank of America (ACT)
03.2020 - Current
FAFSA Collections Agent
Maximus Federal Services
08.2018 - 02.2019
Team Supervisor
Burlington
01.2018 - 04.2018
Retention Specialist
Hughes Net (Teleperformance)
03.2017 - 04.2018
Bachelor of Science - Criminal Justice
Texas Southmost College
TCOLE LICENSE - Criminal Justice
Police Academy
High School Diploma -
South Texas Leadership Center
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