Patient Service Representative
Orthopedic Associates of Lancaster
2017 - 2020
- Handled inbound calls and emails
- Coordinated scheduling of appointments across multiple departments
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records
- Handled confidential documents and maintained accurate records of services
- Participated in training sessions to stay updated on healthcare policies and registration software
- Informed patients about payment options, billing policies, and procedures related to their visit
- Processed referrals from physicians to specialists for further treatment or evaluation
- Performed administrative duties such as filing, faxing, and photocopying.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Verified demographics and insurance information for registration and procedures
- Guided patients through the completion of consent and other required medical forms
- Addressed patient inquiries and concerns to help resolve issues in a timely and empathetic manner
