Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brionna Hatchet

Houston,TX

Summary

Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.

Overview

1
1
year of professional experience

Work History

PBX Hotel Operator

Hilton Americas-Houston
Houston, TX
11.2022 - Current
  • Performed periodic checks on voicemail boxes ensuring messages are received in a timely fashion.
  • Maintained accurate records of guest room bookings using computerized reservation system.
  • Ensured all telephone lines were operational at all times by troubleshooting any technical issues that arose.
  • Handled emergency situations by communicating with appropriate departments within the hotel.
  • Provided excellent customer service while maintaining a friendly attitude towards guests at all times.
  • Responded promptly to customer inquiries in a professional manner over the phone or in person.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.
  • Calculated and quoted charges for long-distance connections.
  • Suggested and checked alternate spellings, locations or listing formats to customers lacking details or complete information.
  • Answered routine questions about telephone and voice mailbox operations.
  • Assisted individuals with hearing difficulties with using assistive services to complete calls.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
  • Operated telephone switchboards and systems to advance and complete connections.
  • Offered special assistance to persons unable to dial or in emergency situations.
  • Called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunications technologies.
  • Operated telephone switchboard of [Number] employees and routed calls to correct destination.
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.
  • Took messages from callers and accurately relayed details to intended staff.
  • Assisted with guest luggage upon arrival and departure from the hotel premises.
  • Performed administrative tasks such as filing documents, entering data into systems, preparing reports and updating databases.
  • Answered questions related to hotel policies, services, rates and availability of rooms.

Education

High School Diploma -

Yates High School
Houston, TX
06-2022

Skills

  • Switchboard Operation
  • Call Routing
  • Guest Relations
  • Reservation Management

Timeline

PBX Hotel Operator

Hilton Americas-Houston
11.2022 - Current

High School Diploma -

Yates High School

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Brionna Hatchet