BRIONNA HECKSTALL
Baltimore,MD
Summary
Dependable Phlebotomy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Phlebotomy Technician Extern
BooG's School Of Phlebotomy
03.2023 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
Call Center Customer Service Representative
Crossfire Consulting
05.2022 - 02.2023
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform functions of the job.
- Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
FRONT DESK SUPERVISOR
DELTA MARRIOTT HUNT VALLEY
12.2021 - 03.2022
- Assisted guests and fellow associates to resolve any issues promptly whenever theywould arise
- Helped to uphold the prestigious reputation of the property
- Achieved quality results by leading front office agents through training, communication,and empowerment
- Resolved guest issues and completed special requests to ensure the satisfaction of theguests
- Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entireexperience from check-in/check-out and actual event
MOBILE EXPERT
T-MOBILE
10.2019 - 11.2021
- Explore individual needs and provide hands-on demonstrations of the latest and greatesttechnology in-store
- Side-by-side selling to find personalized solutions beyond the bare-bones device andservice plan that keeps our customers connected to the people and lifestyle they love,
- Lead your customers through their purchasing experience with thoughtful questions,insightful answers and sharing your expertise
- Approaching service and sales needs with perseverance, integrity and compassion
- Offer solutions that pave the way for a potential T-Mobile sale and solve the customersissues or needs.
CLINICAL CUSTOMER SERVICE REP
JOHN HOPKINS HOSPITAL
06.2018 - 09.2019
- Coordinate communication between patients, family members, medical staff,administrative staff, or regulatory agencies
- Answer telephones and direct calls to appropriate staff
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physicianorders
- 2
- Transmit correspondence or medical records by mail, e-mail, or fax.
FRONT DESK AGENT
THE HILTON HOTEL
04.2015 - 08.2018
- Manage all front desk operations for busy high-volume hotel
- Receive all incoming calls and coordinated with hotel staff to fulfill requests and resolveissues
- Welcome Patrons while conducting check-in and check-out procedures
- Handled payment processing duties and provide customers with receipts and proper bills
- Manage customers complaints and rectify issues to complete satisfaction
Education
Associate of Arts - Marketing
Baltimore City Community College
Baltimore, MDCertified Phlebotomist Technician -
Boo'gs School of Phlebotomy
Baltimore, MD04.2023
High School Diploma -
Baltimore Liberation Diploma Plus High School
Baltimore, MD06.2013
Skills
- HIPAA
- Specimen Collection
- Equipment and Supply Inspections
- Blood Sample Collection
- Blood Cultures
- Butterfly Venipuncture
- Administrative and Office Support
- POS Systems Expertise
- Problem-Solving Ability
- Customer Relationship Management
- Call Center Operations
- Multi-Line Telephone Operation
Timeline
Phlebotomy Technician Extern
BooG's School Of Phlebotomy
03.2023 - Current
Call Center Customer Service Representative
Crossfire Consulting
05.2022 - 02.2023
FRONT DESK SUPERVISOR
DELTA MARRIOTT HUNT VALLEY
12.2021 - 03.2022
MOBILE EXPERT
T-MOBILE
10.2019 - 11.2021
CLINICAL CUSTOMER SERVICE REP
JOHN HOPKINS HOSPITAL
06.2018 - 09.2019
FRONT DESK AGENT
THE HILTON HOTEL
04.2015 - 08.2018
Associate of Arts - Marketing
Baltimore City Community College
Certified Phlebotomist Technician -
Boo'gs School of Phlebotomy
High School Diploma -
Baltimore Liberation Diploma Plus High School
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