Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
Generic

Brionna Kenney

Jeffersonville,IN

Summary

Detail-oriented and adaptable Technical Service Apprentice with a solid foundation in IT support and systems maintenance. Known for strong troubleshooting skills, effective communication, and a passion for technology. Currently completing an AAS in Computer Information Technology, with hands-on experience in hardware, software, and network support. Quick to learn new tools and environments, with a proven ability to contribute to team success and drive continuous improvement. Committed to delivering reliable, thoughtful support and growing as a well-rounded IT professional.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Services Apprentice

Waystar
Louisville, Kentucky
08.2024 - Current
  • Delivered technical support and customer service by resolving hardware, software, and network issues.
  • Maintained inventory accuracy and organized production materials.
  • Communicated workflow challenges and solutions to supervisors.
  • Supported senior team members by researching technical solutions.
  • Collaborated with team members to troubleshoot equipment efficiently.
  • Learned project objectives through mentorship and hands-on experience.

Business Analyst

Cabinet for Health and Family Services, Commonwealth of Kentucky
Louisville, Colorado
03.2023 - 04.2024
  • Assessed client eligibility and processed applications with accuracy.
  • Maintained detailed records and verified financial information.
  • Explained program requirements and guided clients through application steps.
  • Resolved inquiries professionally and conducted interviews for additional data.
  • Informed clients of rights and responsibilities under relevant regulations.

Medical Assistant

Norton Healthcare
Louisville, Kentucky
03.2021 - 04.2023
  • Assisted with exams, procedures, and patient care tasks.
  • Administered medications and maintained EHR documentation.
  • Educated patients on treatment plans and wellness.
  • Collected lab specimens and ensured safety compliance.
  • Prepared exam rooms and supported physicians with vitals and histories.

Education

AAS - Computer Information Technology

Jefferson Community Technical College
Louisville, KY
05-2025

Certified Clinical Medical Assistant - Medical Assisting

Kentucky School of Phlebotomy
Louisville, KY
01.2024

Skills

Core skills

  • Problem solving, teamwork, communication, analytical thinking, organization, strategic planning
  • Teamwork
  • Communication
  • Analytical thinking
  • Organization
  • Strategic planning

Technical skills

  • Operating Systems: Windows 10/11, Basic Linux
  • Software & Tools: Microsoft Office Suite, Remote Desktop, ServiceNow, Zendesk
  • Hardware Support: PC Assembly, Peripherals, Diagnostics
  • Networking: TCP/IP, DNS, DHCP, LAN/WAN
  • Cybersecurity: Malware Prevention, Security Awareness (TestOut Security Pro)
  • Medical Systems: Electronic Health Records (EHR), Patient Scheduling
  • Data Management: Accurate Documentation, Billing Systems
  • Certifications: TestOut PC Pro Security Prep CIT Fundamentals

Certification

  • Security+ Prep Certificate
  • CIT Fundamentals Certificate
  • Test Out Security Pro
  • TestOut PC Pro Certification

Awards

African American Student of Excellence

References

References available upon request.

Timeline

Technical Services Apprentice

Waystar
08.2024 - Current

Business Analyst

Cabinet for Health and Family Services, Commonwealth of Kentucky
03.2023 - 04.2024

Medical Assistant

Norton Healthcare
03.2021 - 04.2023

AAS - Computer Information Technology

Jefferson Community Technical College

Certified Clinical Medical Assistant - Medical Assisting

Kentucky School of Phlebotomy

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