Summary
Overview
Work History
Education
Skills
Timeline
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Brionna Jackson

Pittsburgh,PA

Summary

Dedicated professional with a strong background in security and customer service, previously with Allied Universal Security Services. Proven ability in emergency awareness and effective communication, ensuring safety and satisfaction. Deliver exceptional service, contributing to a positive atmosphere and reliable operations and committed to workplace safety.

Overview

11
11
years of professional experience

Work History

Security Guard

Allied Universal Security Services
2023.07 - Current
  • Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
  • Responded swiftly to incidents and emergencies, coordinating with law enforcement as needed.
  • Documented daily activities and incidents in detailed reports for management review.
  • Assisted in training new security staff on protocols and emergency procedures.
  • Utilized surveillance equipment effectively to monitor activities and maintain situational awareness.
  • Enforced company policies regarding access control and visitor management procedures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.

Pulmonary Function Therapist

Allegheny Health Network
2022.08 - 2023.05

Performed arterial blood gas analysis.

Assessed and recorded patient vitals.

Performed analysis of arterial blood gas samples.

Upheld sanitary conditions in the lab.

Provided outcomes of arterial blood gas evaluations.

Carried out oxygen level assessments.

Supported execution of pulmonary function tests.

Aided in conducting bronchoscopies.

Sales Associate

Sneaker Villa
2016.11 - 2019.04
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate to customers.
  • Organized inventory displays to maximize product visibility and attract customer attention.
  • Handled customer inquiries and resolved issues promptly, ensuring satisfaction and loyalty.
  • Collaborated with team members to meet daily sales goals and improve store performance.
  • Contributed to maintaining store cleanliness and organization, fostering a welcoming environment for shoppers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Cashier

Taco Bell
2014.05 - 2016.06

Processed customer orders efficiently.

Managed order distribution process.

Assisted customers by providing recommendations.

Ensured consistent inventory levels.

Ensured tidy and organized workspace.

Education

Associate Degree - Respiratory Therapy

Pittsburgh Career Institute
Pittsburgh, PA
05.2022

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety
  • Work ethic
  • Punctuality
  • Physical fitness
  • First aid certified
  • Emergency awareness
  • Reliability

Timeline

Security Guard

Allied Universal Security Services
2023.07 - Current

Pulmonary Function Therapist

Allegheny Health Network
2022.08 - 2023.05

Sales Associate

Sneaker Villa
2016.11 - 2019.04

Cashier

Taco Bell
2014.05 - 2016.06

Associate Degree - Respiratory Therapy

Pittsburgh Career Institute